Make a complaint

Before we can consider your complaint, you will need to log it with the relevant team or service area - so that they can deal with it.

Report something to us

If you are contacting us for the first time about your issue, please make a report instead.

Housing

• Request a repair
• Report homelessness
• Appeal your Gateway to Homechoice banding
• Report your private sector housing landlord

Bins and recycling

• Report a missed bin collection

Planning

• Appeal a planning decision
• Report an alleged breach of planning control

Council Tax and Housing Benefit

• Report a change in circumstances

Antisocial behaviour and Environmental Protection

• Report antisocial behaviour
• Report antisocial behaviour in Council housing
• Report smoke, smells or another nuisance
• Report fly-tipping
• Report littering

Countryside and Public Realm

• Report a problem with grass cutting, trees or grounds maintenance in Babergh
• Report an issue with grass cutting, trees or grounds maintenance in Mid Suffolk

Freedom of Information

• Make a Freedom of Information request

Highways

• Report a highways issue (including potholes) to Suffolk County Council

Adult Social Care

• Get help with care and support for adults from Suffolk County Council

Complaints

Make a complaint if you need to tell us about a problem that you would like us to investigate.

We want to hear from you when something goes wrong, so that we can put it right.

For example:

• you are not happy with how you have been treated
• you feel we have delivered poor service

Make a Stage One complaint

We are currently experiencing a problem with our online complaints system - you are not able to raise a new (Stage One) complaint via this method.

This problem is being investigated and we apologise for any inconvenience this might cause you.

In the meantime, you can raise a Stage One complaint by emailing feedback@baberghmidsuffolk.gov.uk

Make a Stage Two complaint

If you are unhappy with the outcome of your Stage One complaint, you can escalate your complaint to Stage Two via the link below.

You will need your reference number (which was provided at Stage One) to escalate your complaint.

When you raise your Stage Two complaint you should state why you were unhappy with the outcome to your Stage One response.

Make a Stage Two complaint

If you are dissatisfied with the outcome of your Stage Two complaint, you can contact the relevant Ombudsman (the Local Government Ombudsman, or the Housing Ombudsman Service).