Please wait until 5.30pm on your collection day to report a missed collection
We collect more than 100,000 bins across the districts every week.
Sometimes, collections can be delayed by reasons outside of our control. Examples include; roadworks, breakdowns, crew sickness, severe weather, or parked vehicles.
Delayed collections
The table below details any known delays to our collection service. We update this table every working day.
If your road/area is listed, it means we are already aware that you haven't had a collection. Therefore, please do not report a missed collection. Instead, continue to leave your bin out. We will empty it as soon as possible.
Type of collection |
Status/delays |
Refuse (general rubbish) |
Bramley Place - Debenham (Roadworks) Church Lane - Claydon (Roadworks) Clay Lane - Bacton (Roadworks) Rede Lane - Barham (Roadworks) Turkeyhall Lane - Bacton (Roadworks) Wednesday 19 March Bridge Street - Needham Market Constitution Hill - Needham Market Crown Street - Needham Market Hawks Mill Mews - Needham Market Hawks Mill Street - Needham Market High Street - Needham Market King William Street - Needham Market School Street - Needham Market Sparrows Rise - Needham Market Friday 21 March Baby Lane - Rattlesden Brettenham Road - Buxhall Brettenham Road - Rattlesden Chapel Close - Buxhall Church Road - Battisford Combs Lane - Combs Combs Lane - Great Finborough Combs Lane - Stowmarket Deadmans Lane - Battisford Edmunds Road - Buxhall Fen Street - Buxhall Field View - Rattlesden High Town Green - Rattlesden Hollybush Lane - Rattlesden Little London - Combs Louse Lane - Rattlesden Mill Gardens - Buxhall Mill Lane - Rattlesden Mill Road - Buxhall Millfield Drive - Buxhall Moats Tye - Combs Orchard Drive - Buxhall Park Road - Combs Poplar Hill - Stowmarket Poy Street Green - Rattlesden Purple Hill - Buxhall Rattlesden Road - Buxhall Russet Gardens - Combs Tannery Road - Combs Top Road - Rattlesden Valley Road - Battisford Webbs Close - Combs Workhouse Lane - Rattlesden |
Recycling |
Jackdaw Close - Brantham (Road Closed) Friday 21 March Alston Crescent - Stanstead Applegate Mews - Great Cornard Bentley Lane - Belstead Bottle Bridge Road - Wenham Parva Braggons Hill - Boxted Brett Rise - Cockfield Brockley Road - Hartest Bucks Horn Place - Belstead Bucks Horns Lane - Belstead Bullswood Lane - Cockfield Bury Road - Cockfield Bury Road - Hartest Bury Road - Shimpling Butt Road - Great Cornard Buttons Green - Cockfield California Lane - Hintlesham Chadacre - Shimpling Chadacre Road - Hartest Chapel Lane - Belstead Charity Lane - Belstead Chattisham Road - Copdock And Washbrook Cherrytree Road - Great Cornard Church Lane - Copdock Cockfield Road - Thorpe Morieux Cross Green - Hartest Crowbrook Cottages - Cockfield Crowbrook Place - Cockfield Elm Lane - Copdock And Washbrook Fenstead End - Boxted Glemsford Road - Boxted Green View - Hartest Grenville Road - Sudbury Grove Hill - Belstead Hardy Court - Sudbury Hartest Hill - Hartest Hartest Hill - Shimpling Hartest Lane - Lawshall Hawthorn Road - Great Cornard Highfields - Somerton Hill Green - Lavenham Hollow Road - Copdock And Washbrook Holly Lane - Belstead Lavenham Road - Cockfield Lavenham Road - Thorpe Morieux Lawshall Road - Hartest Lindsey Avenue - Great Cornard Lower Street - Somerton Lower Street - Stanstead Mackenzie Place - Cockfield Maldon Court - Great Cornard Melford Road - Hartest Mill Farm Place - Belstead Millers Close - Cockfield Moorhouse Farm Lane - Boxted Moyes Place - Belstead New Road - Boxted Old London Road - Copdock And Washbrook Old Stone Pit Way - Cockfield Park Road - Boxted Park Road - Stanstead Pigeons Lane - Copdock And Washbrook Poplar Road - Great Cornard Raydon Road - Hintlesham Shelley Avenue - Great Cornard Shimpling Road - Hartest Smithbrook Lane - Hartest Smithwood Green - Cockfield Somerton Road - Boxted Somerton Road - Hartest Stanstead Road - Shimpling Swan Hill - Sproughton Sycamore Road - Great Cornard The Green - Hartest The Row - Boxted The Row - Hartest The Street - Belstead The Street - Boxted The Tye - Alpheton Tittle Hall Lane - Boxted Upper Somerton - Somerton Vauxhall - Wenham Magna Washbrook Road - Chattisham Wenham Road - Copdock And Washbrook Whights Corner - Copdock And Washbrook Willow Bridge - Cockfield Windsor Green - Cockfield Workhouse Hill - Hartest |
Garden waste (brown bin) |
Wednesday 19 March Delays to garden waste collections in: Creeting St Peter Needham Market Thursday 20 March Delays to garden waste collections in: Akenham Ashbocking Barham Barking Baylham Bramford Claydon Coddenham Flowton Great Blakenham Hemingstone Henley Little Blakenham Whitton Friday 21 March Delays to garden waste collections in: Aldham Bildeston Chelsworth Elmsett Hitcham Kettlebaston Milden Monks Eleigh Nedging with Naughton Onehouse Stowmarket Stowupland Wattisham |
Business waste |
Service up to date |
Clinical waste |
Service up to date |
Glass |
Delays to glass collections |
Report a missed collection
We are unable to make a return if:
- our bin collection advice was not followed. (For example, if you did not put the correct bin out by 6.30am)
- your bin contained non-accepted items
- black sacks left by the bin were not taken
- the bin has been refilled
- your bin was only partially emptied. Please make sure no items are lodged, or stuck in the bin, so it can be fully emptied next time
Please note that crews will log if there was a reason why they couldn't empty a bin. Dustcart camera footage may be viewed to check if the collection was actually missed, or whether the bin was out, before a return can be made.
Missed collections must be reported to us within two working days of it being missed.
Report a missed collection
Once you've submitted your report, please continue to leave your bin out and we will aim to make a return within five working days.
We will only contact you if we need further information, or the crew recorded a reason as to why the bin was not emptied.
How we use your information
If you would like to know how our Waste Services team use any personal information you provide us, please read our privacy notice.