My bin hasn't been emptied

Please wait until 5.30pm on your collection day to report a missed collection.

We collect over 200,000 bins across the districts every week. Sometimes, collections can be delayed due to dustcart breakdowns, severe weather, or crew sickness. Or, the bins could not be accessed because of roadworks or parked vehicles.

Delayed collections

The table below lists any known delays to our collection services. We update this table every working day.

If your road/area is listed, it means that we are already aware that you haven't had a collection. Therefore, please do not report a missed collection.

Instead, continue to leave your bin out. We will empty it as soon as possible.

Type of collection	Status/delays
Food waste (grey bin)	Little London - Combs (Road Closed) Norwich Road - Wetheringsett cum Brockford (Roadworks) Alston Crescent - Stanstead BASSETT ROAD - THURSTON BENNETT CLOSE - THURSTON Bury Road - Drinkstone Bury Road - Felsham Bury Road - Gedding Church Road - Felsham Cockfield Road - Felsham COOK MEWS - THURSTON Dakings Lane - Felsham DOUBLE ROAD - THURSTON Drinkstone Road - Gedding Felsham Road - Gedding GATES CLOSE - THURSTON GHENT FIELD CIRCLE - THURSTON GHENT FIELD WALK - THURSTON HAKEWILL ROAD - THURSTON HAYLEY CLOSE - THURSTON Hazelwood Close - Thurston Heath Court - Thurston Heath Road - Thurston Ixworth Road - Thurston KINGS ROAD - THURSTON Lime Walk - Felsham Lower Green - Felsham Maltings Garth - Thurston Meadow Close - Felsham MICHAELMAS CLOSE - THURSTON Mill Lane - Thurston NETHERGATE CLOSE - THURSTON Old Norton Road - Thurston Orchard Close - Felsham ROBINSONS DRIVE - THURSTON SHAW DRIVE - THURSTON SKELTON DRIVE - THURSTON SMITH CLOSE - THURSTON SUNFLOWER CLOSE - THURSTON The Crescent - Thurston The Hawthorns - Thurston The Orchard - Felsham UPPER GREEN - FELSHAM WELLS CLOSE - THURSTON Yewlands - Felsham
Refuse/general rubbish (black bin)	Birch Close - Stowupland (Roadworks) Forge Close - Palgrave (Parked Cars) John Swain Close - Needham Market (Parked Cars) Pages Close - Stowmarket (Parked Cars) Spring Row - Stowmarket (PArked Cars) Stowupland Road - Gipping Thorney Green Road - Stowupland (Roadworks) Church Hill - Wyverstone (Roadworks) Church View - Wyverstone (Roadworks) Hardings Lane - Norton (Roadworks) Norton Road - Great Ashfield (Roadworks) BAR CLOSE - THURSTON (Roadworks) HAYLEY CLOSE - THURSTON (Roadworks) ACCESS FROM MANOR ROAD BRADFIELD ST GEORGE TO VALLEY FARM - HESSETT Bury Road - Drinkstone Drinkstone Road - Beyton Drinkstone Road - Hessett Heath Close - Hessett Heath Road - Hessett Hubbards Lane - Hessett Manor Road - Hessett ORSLER CLOSE - BEYTON Shrubbery Close - Hessett Valentine Way - Hessett
Recycling (blue or blue-lidded bin)	Service up to date
Paper and card (green-lidded bin)	Melford Road - Lawshall
Garden waste (brown bin)	Cottesford Close - Hadleigh (Parked Cars) Hascot Hill - Battisford (Roadworks)
Clinical waste (yellow bin)	Service up to date

Report a missed collection

We are unable to make a return if:

our bin collection advice was not followed. (For example, if you did not put the correct bin out by 6.00am)
your bin contained non-accepted items
black sacks left by the bin were not taken
the bin has been refilled
your bin was only partially emptied. Please make sure no items are lodged, or stuck in the bin, so it can be fully emptied next time

Please note that crews will log if there was a reason why they couldn't empty a bin. Dustcart camera footage may be viewed to check if the collection was actually missed, or whether the bin was out, before a return can be made.

Missed collections must be reported to us within two working days of it being missed.

Report a missed collection

Once you've submitted your report, please continue to leave your bin out and we will aim to make a return within five working days.

We will only contact you if we need further information, or the crew recorded a reason as to why the bin was not emptied.