My bin hasn't been emptied

Please wait until 5.30pm on your collection day to report a missed collection.

We collect more than 100,000 bins across the districts every week.

Sometimes, collections can be delayed due to dustcart breakdowns or crew sickness. Or, the bins could not be accessed because of roadworks or parked vehicles.

Delayed collections

The table below details any known delays to our collection service. We update this table every working day.

If your road/area is listed, it means we are already aware that you haven't had a collection. Therefore, please do not report a missed collection.

Instead, continue to leave your bin out. We will empty it as soon as possible.

Type of collection	Status/delays
Refuse (general rubbish)	Broadgrass Green - Elmswell (Parked Vehicle) Star Wing Drive - Thurston (Roadworks) The Croft - Glemsford (Roadworks)
Recycling	Edinburgh Close (part of road) - Stowmarket (Parked Vehicle) School Lane - Fressingfield (Parked Vehicle) Stirrup Street - Laxfield (Roadworks) Wyvill Gardens - Laxfield (Roadworks) Access Road From Ipswich Way To Pettaugh Hall - Pettaugh Aspall Road - Debenham Barretts Lane - Barking Barretts Lane - Needham Market Bridge Street - Needham Market Bullen Lane - Bramford Cherry Tree Lane - Debenham Church Green - Bramford Church Lane - Claydon Church Lane - Yaxley Church Road - Crowfield Church Road - Worlingworth Constitution Hill - Needham Market Crown Street - Needham Market Darmsden Hall Lane - Darmsden Great Back Lane - Debenham Hawks Mill Mews - Needham Market Hawks Mill Street - Needham Market High Street - Needham Market King William Street - Needham Market Mill Lane - Bramford Needham Road - Barking Parsons Lane - Barking Pettaugh Road - Stonham Aspal Pettaugh Road - Winston Rede Lane - Barham Road Near The Church - Aspall Ship Lane - Bramford Smiths Close - Worlingworth Sparrows Rise - Needham Market Spartan Court - Debenham St Johns Row - Helmingham Stoney Lane - Debenham Stonham Road - Crowfield The Butts - Debenham The Slade - Claydon Thurleston Lane - Akenham Water Lane - Rickinghall Inferior Water Lane - Rickinghall Superior
Garden waste (brown bin)	Star Wing Drive - Thurston (Roadworks) Willow Close - Walsham le Willows (Parked Vehicle)
Business waste	Service up to date
Clinical waste	Service up to date
Glass	Delays to glass collections

Report a missed collection

We are unable to make a return if:

our bin collection advice was not followed. (For example, if you did not put the correct bin out by 6.30am)
your bin contained non-accepted items
black sacks left by the bin were not taken
the bin has been refilled
your bin was only partially emptied. Please make sure no items are lodged, or stuck in the bin, so it can be fully emptied next time

Please note that crews will log if there was a reason why they couldn't empty a bin. Dustcart camera footage may be viewed to check if the collection was actually missed, or whether the bin was out, before a return can be made.

Missed collections must be reported to us within two working days of it being missed.

Report a missed collection

Once you've submitted your report, please continue to leave your bin out and we will aim to make a return within five working days.

We will only contact you if we need further information, or the crew recorded a reason as to why the bin was not emptied.

How we use your information

If you would like to know how our Waste Services team use any personal information you provide us, please read our privacy notice.