Please wait until 5.30pm on your collection day to report a missed collection.
We collect more than 100,000 bins across the districts every week.
Sometimes, collections can be delayed by reasons outside of our control. Examples include; roadworks, breakdowns, crew sickness, severe weather, or parked vehicles preventing safe access.
Delayed collections
The table below details any current known delays to our collection service. We update this table every working day.
If your road is listed, it means we are already aware that you haven't had a collection. Therefore, please do not report a missed collection. Instead, continue to leave your bin out. We will empty it as soon as possible.
| Type of collection |
Status/delays |
| Refuse (general rubbish) |
Duckamere - Bramford (Parked Cars)
Pettaugh Lane - Gosbeck (Parked Cars)
Pettaugh Lane - Helmingham (Parked Cars)
St Peters Way - Thurston (Parked Cars)
Victoria Close - Thurston (Parked Cars) |
| Recycling |
Cross Green - Debenham (Parked Cars)
Daisy Green Lane - Wickham Skeith (Roadworks)
HOLTS MEADOW - BOTESDALE (Parked Cars)
The Appletrees - Eye (Parked Cars) |
| Garden waste (brown bin) |
Church Row - Framsden (Parked Cars)
Tyes Corner - Bedfield (Roadworks) Acorn Close - Pinewood
Admiral Road - Pinewood
Appleby Close - Pinewood
Avocet Gardens - Stowmarket
Baldry Close - Pinewood
Belmont Road - Pinewood
Blackbird Way - Stowmarket
Bluetail Close - Stowmarket
Bowland Drive - Pinewood
Brambling Close - Stowmarket
Buzzard Rise - Stowmarket
Church Road - Stowmarket
Combs Wood Drive - Stowmarket
Cormorant Drive - Stowmarket
Creeting Rise - Stowmarket
Creeting Road East - Stowmarket
Crossbill Road - Stowmarket
Curlew Close - Stowmarket
Curtis Close - Pinewood
Cygnet Road - Stowmarket
Dashwood Close - Pinewood
Dotterel Way - Stowmarket
Dove Gardens - Stowmarket
Dunnock Close - Stowmarket
Eagle Close - Stowmarket
Egret Drive - Stowmarket
Eider Close - Stowmarket
Falcon Grove - Stowmarket
Fieldfare Close - Stowmarket
Finch Close - Stowmarket
Fir Tree Rise - Pinewood
Firecrest Drive - Stowmarket
Ford Close - Stowmarket
Ford View Road - Stowmarket
Goldfinch Close - Stowmarket
Goosander Road - Stowmarket
Grayling Road - Pinewood
Greenfinch Close - Stowmarket
Guillemot Close - Stowmarket
HARE ROAD - STOWMARKET
Harrier Way - Stowmarket
Hedge Sparrow Road - Stowmarket
Hill Rise - Stowmarket
Hillside - Stowmarket
House Martin Way - Stowmarket
Hugh Ager Close - Stowmarket
HUMMINGBIRD DRIVE - STOWMARKET
Jackdaw Close - Stowmarket
Jacksnipe Close - Stowmarket
Kestrel Drive - Stowmarket
Kingfisher Way - Stowmarket
Kite Crescent - Stowmarket
Kittiwake Court - Stowmarket
Knutsford Close - Pinewood
Lapwing Grove - Stowmarket
Lark Close - Stowmarket
LILLISTONES - STOWMARKET
Lindsey Way - Stowmarket
Linnet Drive - Stowmarket
Matlock Close - Pinewood
Milden Close - Stowmarket
Mottram Close - Pinewood
MUNTJAC GARDENS - STOWMARKET
Naughton Gardens - Stowmarket
Nightingale Close - Stowmarket
Normandy Close - Stowmarket
Nuthatch Close - Stowmarket
Osprey Drive - Stowmarket
Partridge Close - Stowmarket
Peregrine Drive - Stowmarket
Phoenix Way - Stowmarket
Plover Close - Stowmarket
Pochard Close - Stowmarket
Quail Close - Stowmarket
Quilter Drive - Pinewood
Redwing Drive - Stowmarket
Robin Close - Stowmarket
Rudlands - Pinewood
Sanderling Way - Stowmarket
Sandpiper Road - Stowmarket
School Meadow - Stowmarket
Shearwater Way - Stowmarket
Sheepcote Lane - Stowmarket
Sheepcote Place - Stowmarket
Shepherds Barns - Stowmarket
Shortlands - Pinewood
Shotley Close - Pinewood
Siskin Street - Stowmarket
Skylark Way - Stowmarket
Song Thrush Close - Stowmarket
Spoonmans Lane - Stowmarket
Starling Way - Stowmarket
Stowupland Road - Stowmarket
Stowupland Street - Stowmarket
Suncrest Rise - Stowmarket
Swallow Drive - Stowmarket
Swift Drive - Stowmarket
Sycamore Close - Pinewood
Tern Road - Stowmarket
The Twinnings - Stowmarket
Verneuil Avenue - Stowmarket
Wagtail Drive - Stowmarket
Warbler Way - Stowmarket
Whatfield Way - Stowmarket
Wilmslow Drive - Pinewood
Woodpecker Close - Stowmarket
Woolverstone Close - Pinewood
Wren Close - Stowmarket
Wright Close - Stowmarket
Yellowhammer Close - Stowmarket
Yew Tree Rise - Pinewood |
| Business waste |
Service up to date |
| Clinical waste |
Service up to date |
| Glass |
Service up to date |
Report a missed collection
We are unable to make a return if:
- our bin collection advice was not followed. (For example, if you did not put the correct bin out by 6.30am)
- your bin contained non-accepted items
- black sacks left by the bin were not taken
- the bin has been refilled
- your bin was only partially emptied. Please make sure no items are lodged, or stuck in the bin, so it can be fully emptied next time
Please note that crews will log if there was a reason why they couldn't empty a bin. Dustcart camera footage may be viewed to check if the collection was actually missed, or whether the bin was out, before a return can be made.
Missed collections must be reported to us within two working days of it being missed.
Report a missed collection
Once you've submitted your report, please continue to leave your bin out and we will aim to make a return within five working days.
We will only contact you if we need further information, or the crew recorded a reason as to why the bin was not emptied.
How we use your information
If you would like to know how our Waste Services team use any personal information you provide us, please read our privacy notice.
