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My bin hasn't been emptied

Due to the bank holiday, bin collections during the week of 6 May will take place one day later than usual. 

Please wait until 5.30pm on your collection day to report a missed collection

We collect more than 100,000 bins across the districts every week.

Sometimes, collections can be delayed by reasons outside of our control. Examples include; roadworks, breakdowns, crew sickness, severe weather, or parked vehicles preventing safe access.

Delayed collections

The table below details any current known delays to our collection service. We update this table every working day.

If your road is listed, it means we are already aware that you haven't had a collection. Therefore, please do not report a missed collection. Instead, continue to leave your bin out. We will empty it as soon as possible.

Type of collection Status/delays
Refuse (general rubbish)

Church Lane - Stoke By Nayland (Roadworks)
Recycling

Broad Green Road - Earl Stonham (Roadworks)
Chapel Lane - Earl Stonham (Roadworks)
Ducksen Road (26 to 44 evens) - Mendlesham (Parked Vehicle)
Edinburgh Close - Stowmarket (Parked Vehicle)
Glebe Way (16 to 30 evens) - Mendlesham (Parked Vehicle)
Long Gilberts Road (part of road) - Elmswell (Parked Vehicle)
Mason Court - Mendlesham (Parked Vehicle)

Delays to recycling collections from properties serviced by a smaller collection vehicle
Garden waste (brown bin)

Chapel Lane - Drinkstone (Parked Vehicle)
Crown Mill - Elmswell (Parked Vehicle)
Rookery Lane - Walsham le Willows (Parked Vehicle)
The Green - Great Bricett (Roadworks)

Abbotts Meadow - Woolpit
Briar Hill - Woolpit
Bury Road - Woolpit
Church Street - Woolpit
Cornmill Green - Woolpit
Grange Close - Woolpit
Green Road - Woolpit
Greencroft - Woolpit
Hay Barn Meadow - Woolpit
Lanecroft - Woolpit
Lark Rise - Woolpit
Masons Lane - Woolpit
Meadowlands - Woolpit
Mill Close - Woolpit
Mill Lane - Woolpit
Parkers Field Close - Woolpit
Rectory Lane - Woolpit
Roman Fields - Woolpit
Spring Drive - Woolpit
Stackfields Close - Woolpit
Steeles Close - Woolpit
Steeles Road - Woolpit
Summer Close - Woolpit
Swan Yard - Woolpit
The Street - Woolpit
Wades Wood - Woolpit
Wiley Gate - Woolpit
Business waste

Service up to date
Clinical waste

Service up to date
Glass

Delays to glass collections

Report a missed collection

We are unable to make a return if:

  • our bin collection advice was not followed. (For example, if you did not put the correct bin out by 6.30am)
  • your bin contained non-accepted items
  • black sacks left by the bin were not taken
  • the bin has been refilled
  • your bin was only partially emptied. Please make sure no items are lodged, or stuck in the bin, so it can be fully emptied next time
Please note that crews will log if there was a reason why they couldn't empty a bin. Dustcart camera footage may be viewed to check if the collection was actually missed, or whether the bin was out, before a return can be made.

Missed collections must be reported to us within two working days of it being missed.

Report a missed collection

Once you've submitted your report, please continue to leave your bin out and we will aim to make a return within five working days.

We will only contact you if we need further information, or the crew recorded a reason as to why the bin was not emptied.

How we use your information

If you would like to know how our Waste Services team use any personal information you provide us, please read our privacy notice.