Please wait until 5.30pm on your collection day to report a missed collection
We collect more than 100,000 bins across the districts every week.
Sometimes, collections can be delayed by reasons outside of our control. Examples include; roadworks, breakdowns, crew sickness, severe weather, or parked vehicles preventing safe access.
Delayed collections
The table below details any current known delays to our collection service. We update this table every working day.
If your area/road is listed, it means we are already aware that you haven't had a collection. Therefore, please do not report a missed collection. Instead, continue to leave your bin out. We will empty it as soon as possible.
| Type of collection |
Status/delays |
| Refuse (general rubbish) |
Blacksmiths Way (end part of road) - Elmswell (Parked Vehicle)
Bull Road - Thornham Parva (Roadworks)
Linnet Drive (part of road) - Stowmarket (Parked Vehicle)
Long Green - Bedfield (Roadworks)
Orchard Grove - Claydon (Parked Vehicle) Ash Close - Great Finborough
Bacon Close - Thurston
Bar Close - Thurston
Barleyfields - Thurston
Barton Road - Thurston
Bildeston Road - Battisford
Bildeston Road - Ringshall
Birds Green - Rattlesden
Brimstone Close - Thurston
Buxhall Road - Great Finborough
Charles Tye - Ringshall
Chinery Way - Thurston
Church Road - Great Finborough
City Lane - Great Finborough
Cloverfields - Thurston
Common Lane - Syleham
Coronation Glebe - Ringshall
Field View - Rattlesden
Field View - Thurston
Finborough Park - Great Finborough
Gatekeeper Close - Thurston
Green Lane - Creeting St Mary
Green Lane - Syleham
Grove Lane - Mendham
Hall Bitterns Road - Thurston
High Road - Great Finborough
Hollow Lane - Mendham
Holly Blue Way - Thurston
Hunters Lane - Mendham
Hunters Lane - Metfield
Lady Road - Thurston
Laurels Road - Combs
Laxfield Road - Fressingfield
Meadow Brown Way - Thurston
Metfield Lane - Fressingfield
Middlefield Drive - Great Finborough
Needham Road - Weybread
New Green Avenue - Thurston
Nuts Pightle - Thurston
Oak Close - Great Finborough
Orange Tip Close - Thurston
Owers Close - Rattlesden
Park Farm Lane - Hoxne
Peacock Place - Thurston
Pear Tree Place - Great Finborough
Pettiward Close - Great Finborough
Pheasant Close - Thurston
Pightle Grove - Rattlesden
Pilgrims Way - Great Finborough
Pond Field Road - Thurston
Poy Street Green - Rattlesden
Priory Close - Stradbroke
Reading Green - Hoxne
Red Admiral Heights - Thurston
Ringlet Close - Thurston
Rising Sun Hill - Rattlesden
Robinsons Drive - Thurston
Roman Rise - Rattlesden
Ryefields - Thurston
Sandpit Drive - Thurston
Sandpit Lane - Thurston
School Lane - Metfield
Skipper Close - Thurston
Small Copper Corner - Thurston
Smith Close - Thurston
Speckled Wood Close - Thurston
St Andrews Close - Great Finborough
Stowmarket Road - Ringshall
The Chestnuts - Great Finborough
The Green - Great Finborough
The Rose Gardens - Thurston
Thedwastre Road - Thurston
Top Road - Rattlesden
Tyrell View - Thurston
Valley Lane - Great Finborough
Watering Road - Hoxne
Watermill Lane - Weybread
Wattisham Road - Ringshall
Wattisham Road - Ringshall
Wheatfields - Thurston
Wheelwright Green - Rattlesden
Willow Close - Great Finborough
Windyridge Road - Rattlesden
Withersdale Street - Mendham
Woodpecker Way - Great Finborough
Workhouse Lane - Rattlesden |
| Recycling |
The Street (part of road) - Holbrook (Roadworks) |
| Garden waste (brown bin) |
Service up to date |
| Business waste |
Delays to business waste collections scheduled for Friday 21 February |
| Clinical waste |
Service up to date |
| Glass |
Service up to date |
Report a missed collection
We are unable to make a return if:
- our bin collection advice was not followed. (For example, if you did not put the correct bin out by 6.30am)
- your bin contained non-accepted items
- black sacks left by the bin were not taken
- the bin has been refilled
- your bin was only partially emptied. Please make sure no items are lodged, or stuck in the bin, so it can be fully emptied next time
Please note that crews will log if there was a reason why they couldn't empty a bin. Dustcart camera footage may be viewed to check if the collection was actually missed, or whether the bin was out, before a return can be made.
Missed collections must be reported to us within two working days of it being missed.
Report a missed collection
Once you've submitted your report, please continue to leave your bin out and we will aim to make a return within five working days.
We will only contact you if we need further information, or the crew recorded a reason as to why the bin was not emptied.
How we use your information
If you would like to know how our Waste Services team use any personal information you provide us, please read our privacy notice.
