My bin hasn't been emptied

Please wait until 5.30pm on your collection day to report a missed collection.

We collect more than 100,000 bins across the districts every week.

Sometimes, collections can be delayed due to dustcart breakdowns or crew sickness. Or, the bins could not be accessed because of roadworks or parked vehicles.

Delayed collections

The table below details any known delays to our collection service. We update this table every working day.

If your road/area is listed, it means we are already aware that you haven't had a collection. Therefore, please do not report a missed collection.

Instead, continue to leave your bin out. We will empty it as soon as possible.

Type of collection	Status/delays
Refuse (general rubbish)	Jackdaw Close - Brantham (Roadworks) Mendlesham Green - Mendlesham (Roadworks) Ipswich Street - Stowmarket Road Near The Church - Aspall Temple Road - Stowmarket Unity Road - Stowmarket
Recycling	Cockfield Road - Felsham (Roadworks) Dakings Lane - Felsham (Roadworks) Kiln Lane - Elmswell (Roadworks) Lime Walk - Felsham (Roadworks) Angel Lane - Glemsford Back Lane - Copdock And Washbrook Cat House Lane - Woolverstone Cavendish Lane - Glemsford Chapel Lane - Copdock And Washbrook Charlottes - Copdock And Washbrook Dales View - Copdock And Washbrook Drapery Common - Glemsford Egremont Street - Glemsford Fen View - Copdock And Washbrook Flax Lane - Glemsford Greyhound Road - Glemsford Harkstead Lane - Woolverstone Harpurs Road - Glemsford Holdsworth Close - Glemsford Hunts Hill - Glemsford Lees Court - Glemsford Lings Lane - Chelmondiston Lion Road - Glemsford Long Pastures - Glemsford Lower Road - Glemsford Main Road - Chelmondiston Main Road - Woolverstone Mill Lane - Chelmondiston Mill Lane - Copdock And Washbrook Millfield - Chelmondiston New Cut - Glemsford Orchard Way - Glemsford Pannels Close - Glemsford Pannington Hall Lane - Wherstead Pear Tree Close - Glemsford Pearsons Close - Glemsford Pearsons Way - Copdock And Washbrook Pheasant Rise - Copdock And Washbrook Radford Drive - Glemsford Richardsons Lane - Chelmondiston School Hill - Copdock And Washbrook Spalding Way - Chelmondiston Strickland Close - Copdock And Washbrook Swan Hill - Copdock And Washbrook Tayler Road - Hadleigh The Croft - Glemsford The Marvens - Copdock And Washbrook The Old Orchard - Glemsford The Seabrooks - Glemsford The Strand - Wherstead The Street - Copdock And Washbrook The Street - Freston Tye Green - Glemsford Tye Green Paddock - Glemsford Weavers Drive - Glemsford Whights Corner - Copdock And Washbrook Woodlands - Chelmondiston
Garden waste (brown bin)	Apple Grove - Wetherden (Parked Vehicle) Buzzard Rise - Stowmarket (Parked Vehicle)
Business waste	Service up to date
Clinical waste	Service up to date
Glass	Service up to date

Report a missed collection

We are unable to make a return if:

our bin collection advice was not followed. (For example, if you did not put the correct bin out by 6.30am)
your bin contained non-accepted items
black sacks left by the bin were not taken
the bin has been refilled
your bin was only partially emptied. Please make sure no items are lodged, or stuck in the bin, so it can be fully emptied next time

Please note that crews will log if there was a reason why they couldn't empty a bin. Dustcart camera footage may be viewed to check if the collection was actually missed, or whether the bin was out, before a return can be made.

Missed collections must be reported to us within two working days of it being missed.

Report a missed collection

Once you've submitted your report, please continue to leave your bin out and we will aim to make a return within five working days.

We will only contact you if we need further information, or the crew recorded a reason as to why the bin was not emptied.

How we use your information

If you would like to know how our Waste Services team use any personal information you provide us, please read our privacy notice.