Please wait until 5.30pm on your collection day to report a missed collection.
We collect over 200,000 bins across the districts every week. Sometimes, collections can be delayed due to dustcart breakdowns, severe weather, or crew sickness. Or, bins can not be accessed because of roadworks or parked cars.
Delayed collections
The table below lists any known delays to our collection services. We update this table every working day.
If your road/area is listed, it means that we are already aware that you haven't had a collection. Therefore, please do not report a missed collection.
Instead, continue to leave your bin out. We will empty it as soon as possible.
| Type of collection |
Status/delays |
|
Food waste (grey bin)
|
Service up to date
|
|
Refuse/general rubbish (black bin)
|
Coddenham Green - Crowfield
High Street - Needham Market
Holst Mead - Stowmarket
Hollow Lane - Coddenham
Luff Meadow - Needham Market
Orchard Gate - Needham Market
The Pightle - Needham Market
Thomas Arne Close - Stowmarket
VICTORIA GARDENS - NEEDHAM MARKET
Willow Walk - Needham Market
|
| Recycling (blue or blue-lidded bin) |
Elm Road - Stowmarket (Roadworks)
High Street - Coddenham (Roadworks)
Lower Road - Hemingstone (Roadworks)
Morris Way - Needham Market (Parked Cars)
SPINDLE MEWS - BRAMFORD (Parked Cars)
The Street - Mendham (Roadworks)
|
| Paper and card (green-lidded bin) |
Service up to date
|
| Garden waste (brown bin) |
Barn Lane - Preston St Mary
Battisford Road - Hitcham
BEALES DRIVE - BRETTENHAM
Bird Street - Hitcham
Blacksmiths Lane - Thorpe Morieux
Bradfield Road - Cockfield
BRETT RISE - COCKFIELD
Brettenham Road - Hitcham
Broom Street - Great Cornard
Browns Close - Hitcham
Bury Road - Brettenham
Bury Road - Cockfield
Bury Road - Hitcham
Bury Road - Thorpe Morieux
Buttons Green - Cockfield
Buxhall Road - Brettenham
Causeway Estate - Hitcham
Chapel Hill - Brettenham
Chapel Road - Cockfield
CHEQUERS WAY - COCKFIELD
Church Lane - Cockfield
Church Lane - Preston St Mary
Church Road - Brettenham
Cockfield Road - Thorpe Morieux
Cooks Green - Hitcham
Cross Green - Cockfield
Cross Green - Hitcham
Crowbrook Place - Cockfield
Dakings Lane - Thorpe Morieux
Dukes Meadow - Cockfield
Dux Street - Brettenham
Earls Hall Road - Cockfield
Felsham Road - Cockfield
FIELD VIEW - PRESTON ST MARY
Finborough Road - Hitcham
Great Green - Cockfield
Green Lane - Cockfield
Home Meadow - Cockfield
Howe Lane - Cockfield
Lavenham Road - Cockfield
Lavenham Road - Preston St Mary
Lavenham Road - Thorpe Morieux
Loose Hall Drive - Hitcham
Mackenzie Place - Cockfield
Mill Lane - Preston St Mary
MILLERS CLOSE - COCKFIELD
MORTIMER ROAD - COCKFIELD
Old Hall Lane - Cockfield
Old School Corner - Brettenham
OLD STONE PIT WAY - COCKFIELD
OXFORD MEADOW - HITCHAM
Parsonage Green - Cockfield
Potash Farm - Brettenham
Rookwood Lane - Preston St Mary
SCOTTS WAY - COCKFIELD
Sewells - Hitcham
Smithwood Green - Cockfield
Stows Hill - Cockfield
Syers Farm - Hitcham
Syers Orchard - Hitcham
The Causeway - Hitcham
The Green - Thorpe Morieux
The Ranch Mobile Home Park - Hitcham
The Street - Brettenham
The Street - Hitcham
The Street - Preston St Mary
Thorpe Road - Preston St Mary
Tuns Field - Cockfield
Water Run - Hitcham
Wattisham Road - Hitcham
Whitethorn Ley - Thorpe Morieux
Willow Bridge - Cockfield
Windsor Green - Cockfield
|
| Clinical waste (yellow bin) |
Service up to date
|
Report a missed collection
We are unable to make a return if:
- our bin collection guidance was not followed - for example, if the bin was not out by 6.00am, or the wrong bin was put out
- the bin contained non-accepted items
- black sacks left by the bin were not taken
- the bin has been refilled
- the bin was only partially emptied - please make sure no items are lodged, or stuck in the bin, so it can be fully emptied next time
Please note that crews will log if there was a reason why they couldn't empty a bin. Dustcart camera footage may be viewed to check if the collection was actually missed, or whether the bin was out, before a return can be made.
Missed collections must be reported to us within two working days of it being missed.
Report a missed collection
Once you've submitted your report, please continue to leave your bin out and we will aim to make a return within five working days.
We will only contact you if we need further information, or the crew recorded a reason as to why the bin was not emptied.
