Please wait until 5pm to report a missed collection, as collections can take place any time during the day.
We collect more than 100,000 bins across the districts every week.
Sometimes, collections can be delayed by reasons outside of our control. Examples include; roadworks, breakdowns, crew sickness, severe weather, or parked vehicles preventing safe access.
Delayed collections
The table below details any current known delays to our collection service. We update this table every working day.
If your road is listed, it means we are already aware that you haven't had a collection. Therefore, please do not report a missed collection. Instead, continue to leave your bin out. We will empty it as soon as possible.
Type of collection |
Status/delays |
Refuse (general rubbish) |
Ann Beaumont Way (part of road) - Hadleigh (Roadworks) Black Oak Drive - Stowupland (Roadworks) Drury Close - Onehouse (Roadworks) Eastern Way (part of road) - Elmswell (Roadworks) Felsham Road - Rattlesden (Roadworks) Merrion Close - Pinewood (Parked Vehilce) Mill Lane - Rattlesden (Roadworks) Orchard Grove (part of road) - Claydon (Parked Vehicle) Red Oak Drive - Stowupland (Roadworks) Rose Close - Onehouse (Roadworks) The Channel - Flowton (Road closed) Willow Close - Walsham Le Willows Windmill Row - Glemsford (Roadworks) |
Recycling |
Acorn Way (part of road) - Stowupland (Roadworks) Bastings Hall Road - Framsden (Roadworks) Bentley Lane - Belstead (Roadworks) Black Oak Drive - Stowupland (Roadworks) Bucks Horn Place - Belstead (Roadworks) Burr Close - Stowupland (Parked Vehicle) Dandy Corner - Cotton (Roadworks) Drury Close - Onehouse (Roadworks) Otley Road - Framsden (Roadworks) Post Drive - Stowupland (Roadworks) Red Oak Drive - Stowupland (Roadworks) The Street - Belstead (Roadworks) Wickham Lane - Cotton (Roadworks) Blacksmiths Way - Elmswell (Parked Cars) Broom Meadow Lane - Elmswell (Road Closed) Fir Tree Lane - Haughley (Roadworks) Haughley Green - Haughley (Roadworks) New Bells Lane - Haughley (Roadworks) The Crescent - Stowmarket (Parked Cars) THISTLEDOWN CLOSE - ONEHOUSE (Roadworks) Wingfield Meadows - Stonham Aspal (Parked Cars) SAND MARTIN WAY - NEEDHAM MARKET (Roadworks) |
Garden waste (brown bin) |
Auction Yard - Haughley (Parked Cars) To be completed Monday 11th Dec: Abbots Hall Road - Stowmarket Abbots Walk - Stowmarket Aldham Gardens - Stowmarket Aldis Avenue - Stowmarket Anvil Way - Stowmarket Boxford Close - Stowmarket Bridge Street - Stowmarket Bures Close - Stowmarket Chandlers Walk - Stowmarket Chattisham Close - Stowmarket Chelsworth Way - Stowmarket Chestnut Grove - Stowmarket Church Road - Stowmarket Clare Close - Stowmarket Combs Wood Drive - Stowmarket COPPERSMITH - STOWMARKET Edgar Avenue - Stowmarket Edgecomb Road - Stowmarket Elmsett Close - Stowmarket Farriers Road - Stowmarket Felsham Court - Stowmarket Fenn Close - Stowmarket Flatford Close - Stowmarket Ford Close - Stowmarket Ford View Road - Stowmarket FORGE ROAD - STOWMARKET Glemsford Road - Stowmarket Hartest Way - Stowmarket Hessett Close - Stowmarket Hill Rise - Stowmarket Hillside - Stowmarket Hintlesham Close - Stowmarket HORSESHOE CLOSE - STOWMARKET Hoxne Close - Stowmarket Hugh Ager Close - Stowmarket Hunt Close - Stowmarket Ipswich Road - Stowmarket Jubilee Avenue - Stowmarket Kensington Road - Stowmarket Kersey Close - Stowmarket Lavenham Way - Stowmarket Layham Gardens - Stowmarket Lime Tree Place - Stowmarket Lindsey Way - Stowmarket Lockington Close - Stowmarket Lockington Crescent - Stowmarket Lockington Road - Stowmarket Lockington Walk - Stowmarket Marriotts Walk - Stowmarket Melford Road - Stowmarket Milden Close - Stowmarket Millers Close - Stowmarket Naughton Gardens - Stowmarket Normandy Close - Stowmarket Orwell Road - Stowmarket Otter Close - Stowmarket Pine View Close - Stowmarket Polstead Close - Stowmarket Poplar Hill - Stowmarket River Gardens - Stowmarket School Meadow - Stowmarket Semer Close - Stowmarket Shelley Close - Stowmarket Shimpling Close - Stowmarket Stricklands Road - Stowmarket Takers Lane - Stowmarket Temple Road - Stowmarket The Crescent - Stowmarket The Twinnings - Stowmarket Thomas Young Close - Stowmarket Tylers Way - Stowmarket Unity Road - Stowmarket Verneuil Avenue - Stowmarket Water Vole Close - Stowmarket Wayside Close - Stowmarket Weavers Close - Stowmarket Webb Road - Stowmarket Whatfield Way - Stowmarket WHEELWRIGHT CLOSE - STOWMARKET Woodfield Drive - Stowmarket Woodfield Lane - Stowmarket Woolmers Close - Stowmarket Wright Close - Stowmarket |
Business waste |
Service up to date |
Clinical waste |
Service up to date |
Glass |
Service up to date |
Report a missed collection
We are unable to make a return if:
- our bin collection advice was not followed. (For example, if you did not put the correct bin out by 6.30am)
- your bin contained non-accepted items
- your bin was only partially emptied. Please make sure no items are lodged, or stuck in the bin, so it can be fully emptied next time
Please note that crews will log if there was a reason as to why they couldn't empty a bin. Dustcart camera footage may be viewed to check if the collection was actually missed, or whether the bin was out, before a return can be made.
Missed collections must be reported to us within two working days of it being missed.
Report a missed collection
Once you've submitted your report, please continue to leave your bin out and we will aim to make a return within five working days.
We will only contact you if we need further information, or the crew recorded a reason as to why the bin was not emptied.
How we use your information
If you would like to know how our Waste Services team use any personal information you provide us, please read our privacy notice.