My bin hasn't been emptied

Please wait until 5.30pm on your collection day to report a missed collection.

We collect over 200,000 bins across the districts every week. Sometimes, collections can be delayed due to dustcart breakdowns, severe weather, or crew sickness. Or, the bins could not be accessed because of roadworks or parked vehicles.

Delayed collections

The table below lists any known delays to our collection services. We update this table every working day.

If your road/area is listed, it means that we are already aware that you haven't had a collection. Therefore, please do not report a missed collection.

Instead, continue to leave your bin out. We will empty it as soon as possible.

Type of collection	Status/delays
Food waste (grey bin)	Shrubland Park - Barham (Road Closed) Shrubland Park - Coddenham (Road Closed) BAR CLOSE - THURSTON Church Road - Thurston Henley Road - Akenham Lodge Close - Thurston Main Road - Henley Meadow Lane - Thurston Norton Road - Thurston Old Norton Road - Thurston Old Post Office Lane - Thurston Pakenham Road - Thurston Partridge Close - Thurston Pheasant Close - Thurston Rectory Gardens - Thurston Robin Close - Thurston Stoney Lane - Thurston The Drift - Thurston Thedwastre Road - Thurston Thurleston Lane - Akenham Thurleston Lane - Whitton Woodland Close - Thurston Wren Close - Thurston
Refuse/general rubbish (black bin)	St Georges Road - Stowlangtoft (Roadworks) Spring Lane - Coddenham (Roadworks) Great Green - Thurston (Roadworks)
Recycling (blue or blue-lidded bin)	Redhouse Farm Road - Hoxne (Roadworks) South Green Road - Hoxne (Roadworks) St Georges Road - Stowlangtoft (Roadworks)
Paper and card (green-lidded bin)	Priory Road - Hintlesham (Roadworks) Back Road - Hintlesham (Roadworks) Lower Street - Somerton Smithbrook Lane - Hartest St Gregorys Court - Sudbury The Croft - Sudbury The Row - Boxted
Garden waste (brown bin)	Paper Mill Lane - Bramford (Roadworks) Whitton Leyer - Bramford (Roadworks)
Clinical waste (yellow bin)	Service up to date

Report a missed collection

We are unable to make a return if:

our bin collection advice was not followed. (For example, if you did not put the correct bin out by 6.00am)
your bin contained non-accepted items
black sacks left by the bin were not taken
the bin has been refilled
your bin was only partially emptied. Please make sure no items are lodged, or stuck in the bin, so it can be fully emptied next time

Please note that crews will log if there was a reason why they couldn't empty a bin. Dustcart camera footage may be viewed to check if the collection was actually missed, or whether the bin was out, before a return can be made.

Missed collections must be reported to us within two working days of it being missed.

Report a missed collection

Once you've submitted your report, please continue to leave your bin out and we will aim to make a return within five working days.

We will only contact you if we need further information, or the crew recorded a reason as to why the bin was not emptied.