Our complaints task force

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We take feedback and complaints from tenants seriously.  It helps us to learn what we are doing well, and where we need to improve. 

We have a Complaints Task Force, who meet every three months to: 

  • review complaints data for the housing service 
  • monitor complaint figures, including numbers of complaints received, response times, trend analysis and learn lessons by housing service area
  • agree and monitor preventive actions identified either by complaint handlers or the group
  • gain a tenant perspective on trends identified and actions agreed to sense check and allow tenants to hold us to account on complaint performance
  • to be proactive in our learning, by reviewing complaint lessons across the sector via information published by the Ombudsman and or Regulator of Social Housing

For more information, please read the Complaint Task Force terms of reference.

Meeting minutes and presentations

Contact us

If you have any queries about our Complaint Task Force, please email tenant.engagement@baberghmidsuffolk.gov.uk

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