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We are working to resolve this urgently. Thank you for your patience.
Getting in touch with us online is the easiest way that we can help you resolve an issue, or answer a query. Our online form requests all the information that we need from you. You can select which team within the Council you need to contact.
Phone 0300 1234000 to be connected to any Council service.
Our phone lines are open from 8.45am to 5pm, Monday to Friday. On Tuesdays, our phone lines open at the slightly later time of 10am.
Our phone lines are closed on weekends and public holidays.
If you dial Option 5 for Planning, your options are then as follows:
If you need to report an emergency repair, report a dangerous structure or homelessness outside our opening hours, please phone 0808 168 7794
For our hard of hearing customers, we have a text mobile service. Please phone 07827 842833
Please note information on our call charges.
We have Customer Access Points within the district, where you can visit us in person.
Our mailing address is:
Babergh and Mid Suffolk District Councils
8 Russell Road
We value all feedback that we receive from our customers. If you would like to pay us a compliment, or submit a comment or complaint, please tell us about our service.
Please access our online Find Councillor function to find your local councillor. You can search by their name (or part of), by political party, or by ward.
If you need to report a problem with a road or pavement (including potholes), please use Suffolk County Council's online Highways Reporting Tool.
Suffolk County Council are also responsible for the state provision of education and social care in the county.