We are experiencing technical difficulties with our Council and committee pages.
We are working to resolve this urgently. Thank you for your patience.
Compliments, comments and complaints help us to improve the services we provide our residents and businesses.
You can do this using our online form. This is the quickest and easiest way to register a compliment, comment or complaint with us.
If you were happy with the service you received from a team or individual within the Councils, we would love to hear about your positive experience.
All compliments that we receive are submitted to a panel, for annual customer service awards, to recognise:
The panel includes:
If you would like to join the panel, please complete our online Customer Panel Request form. We will be in touch within five working days.
If you have an idea about how we could improve or develop the services we provide, we would be grateful for your opinion. If you would like a response, please provide your contact details with any comment(s) made. We will be in touch within ten working days.
A complaint is where a customer expresses their dissatisfaction - however made - about the standard of service, actions or lack of actions by:
The customer affected may be an individual resident, or a group of residents.
A service request is contact from a customer, that makes us aware of a matter for the first time. It will regard a service offered by the organisation. An example of a service request would be a missed bin collection.
If you think you need to make a service request, please contact us via one of the two relevant links below:
Your can find out more about the different stages and timescales at our webpage here
All feedback that we receive is important to us as it helps us to make improvements. We are committed to learning lessons from the feedback we receive from our customers.
Some of the ways we use your feedback include:
In April 2022, the Councils agreed a new Compliments, Comments and Complaints Policy. This policy details how we will deal with your complaint.
We also have a Unreasonable and Persistent Complainant Policy. This policy details our process for designating an unreasonably persistent complainant, and the processes of appeal.