Health and safety information for tenants

• Our Asbestos Policy was approved in January 2024, and will be reviewed every two years (or sooner, if there any changes to the relevant legislation or regulations)
• Our Asbestos Policy Summary outlines policy objectives, scope and our obligations as a landlord
• Our Asbestos in your home leaflet provides householders with information about asbestos, what it is, and what to do if it's present in your home

• Our Damp and Mould Policy was approved in September 2025, and will be reviewed every two years (or sooner, if there any changes to the relevant legislation or regulations).
• Our Damp and Mould Policy Summary outlines policy objectives, scope and our obligations as a landlord
• Our Guide to Condensation, Damp and Mould and our contractors Damp and Mould Factsheet detail how you can identify, manage, reduce and report damp and mould in your home.
• We are committed to promoting equality, community cohesion and social, digital and financial inclusion.  We complete Equality Impact Assessments on our policies to ensure that they fair and do not discriminate against protected groups.  

We are working on translating our documents to ensure they are accessible to everyone. Our guide to condensation, damp and mould has been translated into the following language.

• Bengali

• Our Electrical Safety Policy was approved in January 2024, and will be reviewed every two years (or sooner, if there any changes to the relevant legislation or regulations)
• Our Electrical Safety Policy Summary outlines policy objectives, scope and limitations, and our obligations as a landlord
• Our Electrical Safety Leaflet provides information on the Electrical Installation Condition Report (EICR) that is carried out in your home every five years, and information on things you can do to keep safe in your home

• Our Fire Policy was approved in January 2024, and will be reviewed every two years (or sooner, if there any changes to the relevant legislation or regulations)
• Our Fire Policy Summary outlines policy objectives, scope and limitations, and our obligations as a landlord
• Our Fire safety in your home leaflet provides householders with advice on fire safety in the home, fire door safety, oxygen safety in the home and fire safety outdoors

It is extremely important that you know what the evacuation procedures are for your home and the building you live in, and that you know what to do in the event of a fire.  Evacuation procedures for flats, blocks and buildings are explained on the fire action notices displayed in the communal areas.

• Read resident fire safety information, if your fire action notice describes your evacuation strategy as 'Stay Put'
• Read resident fire safety information, if your fire action notice describes your evacuation strategy as 'Simultaneous Evacuation'

If you have a fire in your home, you must evacuate immediately and call 999.

• Our Gas and Heating Policy was approved in January 2024, and will be reviewed every two years (or sooner, if there any changes to the relevant legislation or regulations)
• Our Gas and Heating Policy Summary outlines policy objectives, scope and limitations, and our obligations as a landlord.
• Our Gas Safety and Carbon Monoxide leaflet provides information on the annual gas safety checks that is carried out in your home and information on things you can do to keep safe in your home

• Our Lift Safety Policy was approved in January 2024, and will be reviewed every two years (or sooner, if there any changes to the relevant legislation or regulations)
• Our Lift Safety Policy Summary outlines policy objectives, scope and limitations, and our obligations as a landlord
• Our lift Safety Leaflet provides information on the safe use of passenger lifts, as well as details of who to inform if you have a stair lift or hoist in your home

• Our Water Hygiene Policy was approved in January 2024, and will be reviewed every two years (or sooner, if there any changes to the relevant legislation or regulations)
• Our Water hygiene information leaflet provides information about legionella, what it is and how you can prevent an outbreak
• The HSE has produced an Approved Code of Practice on Legionnaires' which gives guidance to dutyholders to help them comply with their legal duties in relation to legionella 

Our Caring for your home guide provides our tenants with advice about:

• Home insurance and home security
• What to do if your pipes freeze
• User guides for air source heat pumps
• Central heating and hot water troubleshooting guide
• What to expect if your home is having an electrical rewire
• Guidance on external contractors visiting your home
• Drainage issues
• Cracks and structural issues
• How to use electric storage heaters