Asbestos

  • Our Asbestos Policy was approved in January 2024, and will be reviewed every two years (or sooner, if there any changes to the relevant legislation or regulations)
  • Our Asbestos Policy Summary outlines policy objectives, scope and our obligations as a landlord
  • Our Asbestos in your home leaflet provides householders with information about asbestos, what it is, and what to do if it's present in your home

Damp and mould

Electrical safety

  • Our Electrical Safety Policy was approved in January 2024, and will be reviewed every two years (or sooner, if there any changes to the relevant legislation or regulations)
  • Our Electrical Safety Policy Summary outlines policy objectives, scope and limitations, and our obligations as a landlord

Fire safety

  • Our Fire Policy was approved in January 2024, and will be reviewed every two years (or sooner, if there any changes to the relevant legislation or regulations)
  • Our Fire Policy Summary outlines policy objectives, scope and limitations, and our obligations as a landlord
  • Our Fire safety in your home leaflet provides householders with advice on fire safety in the home, fire door safety, oxygen safety in the home and fire safety outdoors. 

It is extremely important that you know what the evacuation procedures are for your home and the building you live in, and that you know what to do in the event of a fire.  Evacuation procedures for flats, blocks and buildings are explained on the fire action notices displayed in the communal areas.

  • If your fire action notice describes your evacuation strategy as 'Stay Put' click here to read resident fire safety information.
  • If your fire action notice describes your evacuation strategy as 'Simultaneous Evacuation' click here to read resident fire safety information.

If you have a fire in your home, you must evacuate immediately and call 999.

Gas and heating

  • Our Gas and Heating Policy was approved in January 2024, and will be reviewed every two years (or sooner, if there any changes to the relevant legislation or regulations)
  • Our Gas and Heating Policy Summary outlines policy objectives, scope and limitations, and our obligations as a landlord

Lift safety

  • Our Lift Safety Policy was approved in January 2024, and will be reviewed every two years (or sooner, if there any changes to the relevant legislation or regulations)
  • Our Lift Safety Policy Summary outlines policy objectives, scope and limitations, and our obligations as a landlord

Water hygiene

Further information

Our Caring for your home guide provides our tenants with advice about:

  • Home insurance and home security
  • What to do if your pipes freeze
  • User guides for air source heat pumps