Telephone payments on Thursday 22 January

We will not be able to take payments over the telephone on Thursday 22 January 2026. This is due to essential system maintenance. We apologise for the inconvenience.

Benefits, money and debt advice

Customers worried about making rent or Council Tax payments should make a claim for Housing Benefit and/or Council Tax Reduction.

Application form for Housing Benefit and/or Council Tax Reduction

Customers who receive Housing Benefit or Universal Credit (Housing Element), can ask for extra help with their rent by requesting a Discretionary Housing Payment.

Application form for a Discretionary Housing Payment

Read information about Housing Benefit and Council Tax Reduction

For more information on how benefits are calculated and exclusions, please see the links below.

Awards and appeals

Find out more about entitlement letters, appeals and reporting fraud

Cost of Living

If you are affected by the cost of living crisis, help and support is available

How are benefits calculated and exclusions

Find out how benefits are calculated and what is considered when you apply

Pension Credit

Learn what Pension Credit is and how you can apply for it

Recovery of Housing Benefit Overpayments

Find out about benefit overpayments and what to do if you receive an overpayment

Supporting residents' financial wellbeing

Find out how we're proactively helping households with their financial wellbeing

Universal Credit

Learn what Universal Credit is and how you can apply for it