Telephone payments on Thursday 22 January

We will not be able to take payments over the telephone on Thursday 22 January 2026. This is due to essential system maintenance. We apologise for the inconvenience.

Awards and appeals

Appeals

Find out more about how to appeal a decision regarding Housing Benefit or Council Tax Reduction entitlement

Fraud

Information about benefit fraud and how to report it

Understanding Your Award Letter

See an example housing benefit award notice