Don't forget your Voter ID
If you are voting in person in the General Election on Thursday 4 July, you will need to take an accepted form of photo ID with you.
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If possible, please try to resolve your query online, before contacting us. We have put together a comprehensive set of frequently asked questions about Council Tax, which we hope will help you with this.
Customers who live in Mid Suffolk are able to create an online account (a 'MyAccount') and access Council Tax and Business Rates services online.
This online system is available for Council Tax and Business Rates (non-domestic) payers. Information for Business Rates payers can be accessed at the bottom of this webpage, jump to Business Rates section.
If you require assistance, please follow our sign up guidance.
This will help you sign up for a paperless account and create an online account
To register for a MyAccount for the first time, you will need your latest Council Tax bill to hand. You will need to quote your Council Tax account reference number. This information is printed towards the top right-hand corner of your bill or within your eBilling email.
If you live in Mid Suffolk, your account reference number will be eight digits long and will begin with the number '5'.
Register for a Council Tax MyAccount
Every year, we produce a guide to bills and eBills in Mid Suffolk. These are mockup bills and eBills that customers can use to better understand the structure of their bill - and where to find different pieces of information. Access the guides via our Council Tax and Parish Charges webpage.
If you have already created a MyAccount, you can sign in via the relevant link below. You will need your username and password to hand.
Sign in to your Council Tax MyAccount for Mid Suffolk
If you are a resident within Babergh District Council area please visit www.babergh.gov.uk/ctaccount
If you have forgotten your username and/or password, you will be able to rest these. This process includes an email, sent to you, with a reset invitation link.
Sometimes, these emails enter a customer's junk or spam folder. If you have requested a new username or password and have not received the reset email, please check the folder(s) before contacting us.
There are lots of things you can do via our online system. You do not necessarily need a MyAccount for all of them.
The table below details the things you can do online - and which of those you will need a MyAccount for.
Online Council Tax services you will need a MyAccount for | Online Council Tax services you will not need a MyAccount for | |
---|---|---|
Sign up for paperless billing and notices | Pay your latest Council Tax bill | |
Check your Council Tax balance | Set up a direct debit | |
Update your personal details | Tell us you have moved | |
View your Council Tax bills and notices | Search for your Council Tax band | |
Access issued reminders and summons |
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Get 24/7 access to your Council Tax information | Tell us about tenancy changes (if you are a landlord) |
All our customers are able to pay their Council Tax online, via our online form. This form serves customers in both Babergh and Mid Suffolk.
You do not need a MyAccount to pay.
You will need your Council Tax account reference number, which can be found on your latest bill or eBill.
If you have a Council Tax account, you will also be able to view your benefit claim online.
Using the online system you will be able to:
View your Business Rates account online
Find more information on our paperless page for Business Rates