Tenant engagement
On this webpage:
Tenant engagement
We want our tenants to have a voice on how we deliver housing services.
In November 2022, we launched our Tenant Engagement Strategy. Over one thousand tenants took the time to let us know how they would like to engage with us, on what matters to them.
In November 2023, we reviewed the strategy with our Tenant Board to ensure we are meeting new Regulatory Standards and to understand what more we could achieve the following year. You can find more about what changes we made here.
We also created a Tenant Engagement Review report to showcase all of the Tenant Engagement work we completed between November 2022 and December 2023.
We are always looking for tenants and leaseholders to work with us, to help us improve our services.
There are several ways that tenants can engage with us:
- You can volunteer your time with us, by fulfilling one of our Tenant Engagement Roles (below)
- You can provide feedback to us, via one of our tenant satisfaction surveys
Our tenant engagement roles
Within our Tenant Engagement Strategy, we identified six voluntary roles that our tenants can fill, to help us improve our services.
We believe there are many benefits to being involved, which include:
- You have the opportunity to tell us what works well - and not so well
- You can help us make positive changes
- Free training is available
- You can develop new, transferable skills
- You can make new friends
- You will be empowered to make changes you'd like to see in your neighbourhood or local area
We can pay for any costs you may incur (for example, childcare and travel). However, a lot of our engagement can take place from the comfort of your home.
The table below details the roles that we are available to tenants. If you would like to volunteer your time - of if you would like to speak to us more informally about our services - please email tenant.engagement@baberghmidsuffolk.gov.uk
| Role | Responsibility | Time commitment |
|---|---|---|
| Assist us with the review of complaints - you will act independently, to help us ensure we deliver excellent customer service and consider the resident's perspective | One to two hours, every three months | |
| Join a database of tenants, shared owners and leaseholders who provide us with feedback on a range of issues | 30 minutes to two hours, as and when needed | |
| Serve as the 'eyes and ears' of your community, and work with us on issues which affect residents | One to two hours, at least every 4 months | |
| Review our planned publications, to help us make sure that our communication with residents is easy to understand | 30 minutes to one hour, as and when needed | |
| This is our most formal role. Members of our Tenant Board hold us to account on our performance | At least two hours, four times a year - plus time in between, to read reports | |
| Work with us to review specific services or issues that you are passionate about | 30 minutes to two hours, as and when needed |
Our Tenant Board
The Tenant Board can have up to 12 members and is open to both tenants and leaseholders.
The Board oversees our tenant involvement function and ensure that tenants play an effective role in improving homes and services across both Districts.
Our Tenant Board are also in place to hold our performance as a housing service to account and to organise and oversee improvement projects based on what you have told us about our services.
Update November 2024: So far this year the Tenant Board have lead on improvement projects on the Annual Report to Tenants and the Tenants Handbook, both documents will be ready for tenants by January 2025. The Tenant Board are currently undertaking an improvement project on Anti-Social Behaviour which will take place between November and February. The next service they will be reviewing is the complaints process, if you would like to be involved with this project please email the Tenant Engagement team at tenant.engagement@baberghmidsuffolk.gov.uk.