Support for our residents – in the best way for them

24/02/25

From today, Monday 24 February, we are extending our opening hours at our customer access point in Stowmarket – offering face-to-face support for residents, five days a week.

Opening times for our access point, at 54 Ipswich Street, will be:

Monday: 9-5pm
Tuesday: 10-5pm
Wednesday: 9-5pm
Thursday: 9-5pm
Friday: 9-4.30pm

We will also be opening our first joint customer access point at Eye Library with Mid Suffolk Citizens Advice on Friday 28 March.

Staff will be on hand to help residents, alongside Citizens Advice, between 9.15am and 12pm every Friday.

Mid Suffolk District Council leader, Cllr Andy Mellen said:

“We know many of our residents now prefer to access our services online where they can find information, report issues and pay bills at a time to suit them.

"But there are also people who rely on our services and prefer face-to-face help and support. By extending our opening times back to five days a week in Stowmarket, and adding weekly joined up sessions with our Citizens Advice colleagues in Eye, we are making it easier for those who prefer to contact us in person.”