Rechargeable repairs

We are committed to providing a responsive and effective repairs and maintenance service.

We want to make sure that our homes are kept to acceptable standards, and meet the legal minimum Decent Homes Standard.

As a tenant, you have a responsibility to look after your home. We will charge you for property damage that is not the result of normal wear and tear, or where you have missed a booked appointment or safety check. We may also recharge you for any legal costs incurred for things such as injunctions to carry out safety checks.

You have a shared responsibility for the repair and maintenance of your home, as set out in your tenancy agreement.

If you fail to adequately repair any damage that was caused by yourself, a member of your household, a visitor, or your pet, we will recharge you for any repairs that we then carry out.

It's our policy to reclaim the cost of a repair if it was caused deliberately, maliciously, or through neglect. We can invoice you for these costs and any failure to pay will be treated as a breach of your tenancy agreement.

You must replace locks or lost keys, or reimburse us if you ask us to carry out these works for you.

For more information, please read our Repairs Recharge Policy.