New customer access point launches in Eye
28/03/25
From today (Friday 28 March), we are providing a new joint customer access point service with Mid Suffolk Citizens Advice from Eye Library
This pop-up customer access point will be available at the library once a week, offering face-to-face support for residents.
Staff will be on hand to help residents, alongside Citizens Advice, between 9:15am and 12:30pm every Friday.
They will be able to support with uploading and submitting documents, completing online applications, reporting issues or requesting repairs, setting up direct debits, making online payments and more.
Leader and cabinet member for performance and resilience at Mid Suffolk District Council, Cllr Andy Mellen, said:
“We know many of our residents now prefer to access our services online where they can find information, report issues and pay bills at a time to suit them.
"But there are also people who rely on our services and prefer face-to-face help and support.
“By adding weekly joined up sessions with our Citizens Advice colleagues in Eye, we are making it easier for those who prefer to contact us in person.”
“We know many of our residents now prefer to access our services online where they can find information, report issues and pay bills at a time to suit them.
"But there are also people who rely on our services and prefer face-to-face help and support.
“By adding weekly joined up sessions with our Citizens Advice colleagues in Eye, we are making it easier for those who prefer to contact us in person.”
Simon Clifton, chief officer at Mid Suffolk Citizen’s Advice, said:
“We are pleased to be working with the council to deliver this new joined up service in Eye, so residents can access several face-to-face support services at the same time.”
“We are pleased to be working with the council to deliver this new joined up service in Eye, so residents can access several face-to-face support services at the same time.”
Neil Holmes, library manager at Eye Library, said:
“Libraries are a vital community hub, and it makes sense to bring multiple support services under one roof to benefit local people. We’re very pleased to be welcoming Mid Suffolk District Council alongside Citizen’s Advice at Eye Library every Friday morning.”
“Libraries are a vital community hub, and it makes sense to bring multiple support services under one roof to benefit local people. We’re very pleased to be welcoming Mid Suffolk District Council alongside Citizen’s Advice at Eye Library every Friday morning.”
The council has also extended the opening times at their customer access point in Stowmarket – which now provides face-to-face support five days a week.
