Please wait until 5.30pm on your collection day to report a missed collection
We collect more than 100,000 bins across the districts every week.
Sometimes, collections can be delayed by reasons outside of our control. Examples include; roadworks, breakdowns, crew sickness, severe weather, or parked vehicles.
Delayed collections
The table below details any known delays to our collection service. We update this table every working day.
If your road/area is listed, it means we are already aware that you haven't had a collection. Therefore, please do not report a missed collection. Instead, continue to leave your bin out. We will empty it as soon as possible.
| Type of collection |
Status/delays |
| Refuse (general rubbish) |
Church Lane - Claydon (Roadworks)
Clay Lane - Bacton (Roadworks)
Turkeyhall Lane - Bacton (Roadworks)
Church Walk - Stowmarket (Parked Cars)
Magdalen Street - Eye (Parked Cars)
Bull Road - Thornham Parva (Roadworks)
OAK APPLE DRIVE - STOWUPLAND (Roadworks) Tuesday 1 April Blacksmiths Lane - Coddenham
Chapel Lane - Great Blakenham
Hackneys Corner - Great Blakenham
Hawk End Lane - Elmswell
Hibbard Road - Bramford
Hibbard Road - Bramford
Hillcrest Approach - Bramford
Hillcrest Approach - Bramford
Limes Avenue - Bramford
Loraine Way - Bramford
Mill Lane - Baylham
Paper Mill Lane - Claydon
Parnell Lane - Elmswell
Ravens Lane - Bramford
Rose Lane - Elmswell
The Common - Little Blakenham
The Street - Bramford
Thornbush Lane - Bramford
Tye Lane - Bramford
Whitton Leyer - Bramford |
| Recycling |
Felsham Road - Gedding (Road Closed)
Old School Court - Elmswell (Parked Vehicle)
The Lane (part of road) - Creeting St Peter (Parked Vehicle)
Flatford - East Bergholt (Road Closed) Tuesday 1 April Abbotts Hall Close - Great Waldingfield
Alexander Drive - Great Waldingfield
Aylward Close - Hadleigh
Badleys Close - Great Waldingfield
Banks Close - Hadleigh
Bantocks Road - Great Waldingfield
Braithwaite Drive - Great Waldingfield
Brandeston Close - Great Waldingfield
Buckenham Road - Hadleigh
Carbonels - Chilton
Carlton Walk - Hadleigh
Chapel Close - Great Waldingfield
Chestnut Close - Great Waldingfield
Chilton Corner - Chilton
Cottesford Close - Hadleigh
Dunn Close - Hadleigh
Dyer Court - Hadleigh
Folly Road - Great Waldingfield
Fortress Fields - Great Waldingfield
Glanville Road - Hadleigh
High Street - Hadleigh
Holbrook Close - Great Waldingfield
Hook Lane - Hadleigh
Keiffer Close - Great Waldingfield
Kenyon Drive - Great Waldingfield
Lavenham Road - Great Waldingfield
Liberator Close - Great Waldingfield
Lister Road - Hadleigh
Lynns Hall Close - Great Waldingfield
Meriton Rise - Hadleigh
Nether Hall Close - Great Waldingfield
Overing Avenue - Great Waldingfield
Roman Lane - Great Waldingfield
Shearman Road - Hadleigh
Station Road - Hadleigh
Stockton Close - Hadleigh
Valley Road - Great Waldingfield
Valley Road - Newton
Wentworth Close - Hadleigh
White Hall Close - Great Waldingfield
Wilson Road - Hadleigh
Woodthorpe Close - Hadleigh
Woodthorpe Road - Hadleigh |
| Garden waste (brown bin) |
Shearwater Way - Stowmarket (Parked Cars)
Fields View - Sudbury (Roadworks)
Hares Walk - Sudbury (Roadworks) Monday 31 March Delays to garden waste collections in: Brome And Oakley
Brundish
Mendham
Metfield
Tannington
Wilby
Worlingworth Tuesday 1 April Delays to garden waste collections in: Ashfield cum Thorpe
Aspall
Bedfield
Bedingfield
Braiseworth
Debenham
Eye
Framsden
Kenton
Mendlesham
Mickfield
Monk Soham
Occold
Rishangles
Stoke Ash
Stonham Parva
Sudbury
Thorndon
Thwaite
Wetheringsett cum Brockford
Winston
Yaxley Wednesday 2 April Delays to all garden waste collections |
| Business waste |
Delays to business waste collections in Mid Suffolk |
| Clinical waste |
Service up to date |
| Glass |
Delays to glass collections |
Report a missed collection
We are unable to make a return if:
- our bin collection advice was not followed. (For example, if you did not put the correct bin out by 6.30am)
- your bin contained non-accepted items
- black sacks left by the bin were not taken
- the bin has been refilled
- your bin was only partially emptied. Please make sure no items are lodged, or stuck in the bin, so it can be fully emptied next time
Please note that crews will log if there was a reason why they couldn't empty a bin. Dustcart camera footage may be viewed to check if the collection was actually missed, or whether the bin was out, before a return can be made.
Missed collections must be reported to us within two working days of it being missed.
Report a missed collection
Once you've submitted your report, please continue to leave your bin out and we will aim to make a return within five working days.
We will only contact you if we need further information, or the crew recorded a reason as to why the bin was not emptied.
How we use your information
If you would like to know how our Waste Services team use any personal information you provide us, please read our privacy notice.
