Please wait until 5.30pm on your collection day to report a missed collection
We collect more than 100,000 bins across the districts every week.
Sometimes, collections can be delayed by reasons outside of our control. Examples include; roadworks, breakdowns, crew sickness, severe weather, or parked vehicles preventing safe access.
Delayed collections
The table below details any current known delays to our collection service. We update this table every working day.
If your road is listed, it means we are already aware that you haven't had a collection. Therefore, please do not report a missed collection. Instead, continue to leave your bin out. We will empty it as soon as possible.
| Type of collection |
Status/delays |
| Refuse (general rubbish) |
Bells Lane - Hinderclay (Roadworks)
Crawford Avenue (part of road) - Haughley (Parked Vehicle)
Millfields (part of road) - Haughy (Parked Vehicle)
Northfield Road (part of road) - Onehouse (Roadworks)
Recreation Road (part of road) - Stowmarket (Roadworks) Boxford Road - Polstead
Butchers Lane - Boxford
Chapel Fields - Shotley
Chelsea Court - Sudbury
Chelsea Road - Sudbury
Childers Close - Shotley
Church Walk - Hadleigh
Clay Lane - Hadleigh
Constitution Hill - Sudbury
Corks Lane - Hadleigh
East Street - Sudbury
Garden Close - Shotley
Garrison Lane - Great Waldingfield
Gate Farm Road - Shotley
Gayford Terrace - Shotley
Great Harlings - Shotley Gate
Hadleigh Road - Raydon
Hervey Terrace - Shotley
High Street - Hadleigh
Holbecks Lane - Hadleigh
Holt Road - Polstead
Kingsland - Shotley
Kirkton Close - Shotley
Link Road - Shotley
Lower Harlings - Shotley
Lower Raydon - Raydon
Main Road - Shotley
Marlborough Drive - Sudbury
Martens Lane - Polstead
Mill Lane - Layham
New Barn Lane - Raydon
Orwell View Road - Shotley
Polstead Road - Boxford
Pond Hall Road - Hadleigh
Popes Green Lane - Layham
Potts Lane - Layham
Pound Lane - Hadleigh
Queensland - Shotley
Reddells Close - Sudbury
Rockalls Road - Polstead
Rose Court - Shotley
Rose Farm Caravan Site - Shotley
Rose Farm Lane - Shotley
Shotley Road - Erwarton
Spring Lane - Polstead
Stone Street - Boxford
Stourside - Shotley
Swan Street - Boxford
The Green - Newton
The Ponds - Polstead
The Street - Shotley
Tower Mill Lane - Hadleigh
Tudor Close - Shotley
Valley Farm Lane - Hadleigh
Valley Road - Newton
Wash Lane - Boxford
White Street Green - Polstead
Wyncolls Lane - Layham |
| Recycling |
Bells Lane - Hinderclay (Roadworks) Abbeyfields - Haughley
Abbots Way - Botesdale
Acorn Way - Stowupland
Adams Close - Haughley
Alexander Drive - Needham Market
Anderson Close - Needham Market
Ash Drive - Eye
Ashton Road - Eye
Back Hills - Botesdale
Barley Birch Drive - Botesdale
Barley Close - Stowupland
Beales Grove - Eye
Bellands Way - Eye
Birch Close - Stowupland
Bixby Avenue - Haughley
Black Oak Drive - Stowupland
Blacksmiths Lane - Coddenham
Bluebell Grove - Needham Market
Bridewell Lane - Botesdale
Bridge Walk - Haughley
Broomspath Road - Stowupland
Burr Close - Stowupland
Burton Drive - Needham Market
Bury Road - Rickinghall Inferior
Bury Road - Wortham
Castle Rise - Haughley
Castleton Way - Eye
Cedar Walk - Needham Market
Celandine Close - Stowupland
Century Road - Eye
Chainhouse Road - Needham Market
Chamomile Close - Stowupland
Chapel Lane - Botesdale
Chapel Lane - Botesdale
Chapel Lane - Stowupland
Chapel Lane - Wortham
Cherry Tree Lane - Botesdale
Chestnut Close - Stowupland
Chestnut Tree Close - Redgrave
Christmas Lane - Metfield
Church Green Lane - Wattisfield
Church Road - Old Newton
Church Road - Redgrave
Church Road - Stowupland
Church View - Haughley
Churchway - Redgrave
Clover Close - Stowupland
Clyde Way - Eye
Coddenham Green - Creeting St Mary
Coddenham Green - Crowfield
Columbyne Close - Stowupland
Comfrey Road - Stowupland
Copper Close - Eye
Copperfield Way - Old Newton
Cornflower Close - Stowupland
Cranesbill Way - Stowupland
Crawford Avenue - Haughley
Cross Green - Old Newton
Crowfoot Close - Stowupland
Crown Meadow - Stowupland
Cunningham Drive - Eye
Daffodil Close - Stowupland
Daisy Way - Stowupland
Denny Avenue - Haughley
Denny Close - Haughley
Dennys Hill - Mendham
Devon Road - Stowupland
Dewberry View - Stowupland
Diss Road - Botesdale
Diss Road - Wattisfield
Dove Gardens - Stowmarket
Dudleys Close - Redgrave
Duke Street - Haughley
Dunnock Close - Stowmarket
Elizabeth Way - Eye
Elm Tree Close - Old Newton
Eve Balfour Way - Haughley
Faiers Close - Haughley
Falconer Avenue - Old Newton
Felix Road - Stowupland
Fen Lane - Botesdale
Fen Lane - Rickinghall Inferior
Fen Street - Redgrave
Field Close - Metfield
Finch Close - Stowmarket
Finningham Road - Old Newton
Fishponds Way - Haughley
Foxes Lane - Mendham
Foxglove Avenue - Needham Market
Fressingfield Road - Metfield
Gallows Hill - Redgrave
Gaye Crescent - Eye
Gilbert Close - Needham Market
Gipping Road - Stowupland
Grainge Way - Haughley
Great Green - Burgate
Green Road - Haughley
Greenacres - Old Newton
Gules Green Lane - Fressingfield
Gules Green Lane - Weybread
Hailes Meadow - Haughley
Half Moon Lane - Redgrave
Hall Lane - Redgrave
Hall Road - Mendham
Hargrave Avenue - Needham Market
Harvest Close - Haughley
Hawk End Lane - Elmswell
Hawthorn Close - Stowupland
Haygate - Eye
Helens Close - Redgrave
Hibbard Road - Bramford
Highfield - Eye
Highfield Road - Stowupland
Highlands Close - Needham Market
Hillcrest Approach - Bramford
Holly Place - Botesdale
Holme Close - Stowupland
Holts Meadow - Botesdale
Hornbeam Road - Stowupland
Hurstlea Court - Needham Market
Hurstlea Road - Needham Market
Jervis Close - Eye
John Swain Close - Needham Market
Jubilee Crescent - Stowupland
Kestrel Drive - Stowmarket
Kingfisher Way - Stowmarket
Knights Close - Old Newton
Ladyfield - Haughley
Lakeview Meadow - Botesdale
Ledinge Way - Haughley
Lilac Walk - Needham Market
Little Green - Burgate
Long Green - Wortham
Low Road - Wortham
Low Water Lane - Palgrave
Lower Crescent - Barham
Ludbrook Close - Needham Market
Magdalen Court - Eye
Magdalen Street - Eye
Magpie Green - Wortham
Maple Road - Stowupland
Maple Way - Eye
Marshalls Meadow - Stowupland
Maypole Meadow - Rickinghall Superior
Metfield Hall Lane - Metfield
Metfield Lane - Fressingfield
Metfield Road - Fressingfield
Mill Lane - Baylham
Mill Lane - Mendham
Mill Lane - Redgrave
Mill Lane - Rickinghall Inferior
Mill Road - Botesdale
Millfield - Eye
Millfields - Haughley
Moneypot Hill - Redgrave
Morris Way - Needham Market
Mundys Lane - Mendham
Mutton Meadow - Old Newton
Nelson Gardens - Eye
Nightingale Close - Stowmarket
Norwich Road - Barham
Oak Apple Drive - Stowupland
Oak Crescent - Eye
Oak Lawn - Eye
Oak Road - Stowupland
Old Street - Haughley
Old Vicarage Lane - Metfield
Oswald Mews - Botesdale
Oxlip Way - Stowupland
Paget Close - Needham Market
Palmer Drive - Haughley
Park View - Botesdale
Peggs Hill - Mendham
Pesthouse Lane - Barham
Plashwood Road - Haughley
Platten Close - Needham Market
Post Drive - Stowupland
Rectory Green - Redgrave
Red Oak Drive - Stowupland
Redgrave Road - Wortham
Reeds Way - Stowupland
Rickinghall Road - Hinderclay
Robinson Close - Haughley
Rookery Way - Old Newton
Rose Lane - Botesdale
Rose Walk - Needham Market
School Lane - Mendham
Silver Street - Old Newton
Skinners Close - Metfield
Skinners Lane - Metfield
Slade Lane - Wortham
South Elmham Road - Mendham
St James Road - Metfield
St Johns Meadow - Metfield
St Marys Avenue - Haughley
Station Road - Haughley
Station Road - Old Newton
Steggall Close - Needham Market
Steggall Road - Haughley
Stowmarket Road - Needham Market
Stowmarket Road - Old Newton
Stowmarket Road - Stowupland
Street Farm Court - Mendham
Summerhouse Close - Botesdale
Swallow Drive - Stowmarket
Sycamore Road - Stowupland
Taske Close - Haughley
The Buntings - Stowmarket
The Common - Botesdale
The Common - Metfield
The Drift - Botesdale
The Fairstead - Botesdale
The Folly - Haughley
The Gardens - Old Newton
The Green - Redgrave
The Green - Stowupland
The Pippins - Stowupland
The Street - Botesdale
The Street - Mendham
The Street - Metfield
The Street - Redgrave
The Street - Rickinghall Inferior
The Street - Rickinghall Superior
The Street - Wattisfield
Thompson Close - Haughley
Thorney Green Road - Stowupland
Thornhill Green - Redgrave
Town Farm Close - Metfield
Trafford Close - Old Newton
Trinity Walk - Stowupland
Tuffs Road - Eye
Turner Lane - Haughley
Union Lane - Wortham
Victoria Hill - Eye
Walnut Tree Close - Stowupland
Welham Close - Haughley
West Street - Rickinghall Inferior
Whitehall Road - Old Newton
Windgap Lane - Haughley
Withersdale Road - Mendham
Wood View - Haughley
Wren Close - Stowmarket
Yaxley Road - Eye |
| Garden waste (brown bin) |
ALL Mid Suffolk garden waste collections scheduled for Tuesday 14 January and Wednesday 15 January are delayed Buckshorn Lane - Eye (Roadworks)
Fenn Street - Winston (Roadworks)
Recreation Road - Stowmarket (Roadworks) From Monday 23 December 2024 to Sunday 5 January 2025, there were no garden waste collections |
| Business waste |
Service up to date |
| Clinical waste |
Service up to date |
| Glass |
Delays to glass collections |
Report a missed collection
We are unable to make a return if:
- our bin collection advice was not followed. (For example, if you did not put the correct bin out by 6.30am)
- your bin contained non-accepted items
- black sacks left by the bin were not taken
- the bin has been refilled
- your bin was only partially emptied. Please make sure no items are lodged, or stuck in the bin, so it can be fully emptied next time
Please note that crews will log if there was a reason why they couldn't empty a bin. Dustcart camera footage may be viewed to check if the collection was actually missed, or whether the bin was out, before a return can be made.
Missed collections must be reported to us within two working days of it being missed.
Report a missed collection
Once you've submitted your report, please continue to leave your bin out and we will aim to make a return within five working days.
We will only contact you if we need further information, or the crew recorded a reason as to why the bin was not emptied.
How we use your information
If you would like to know how our Waste Services team use any personal information you provide us, please read our privacy notice.
