Emergency repairs

Emergency or urgent repairs must be reported to us immediately (in office hours) by calling 0300 123 4000 (option 3).

If you have an emergency repair outside our office hours, then please call 0808 168 7794.

You can find a list of emergency repairs at the bottom of this page. We will charge for any repairs carried out, which are caused by damage and not normal wear and tear. Please read our Housing Repairs and Maintenance Policy for further information.

Urgent advice for gas leaks

For gas leaks, immediately call the free National Gas Emergency Services on 0800 111 999.

Then, take the following actions

Open all your doors and windows
Do not turn on or off any electrical switches
Put out all flames, do not smoke, strike matches or do anything which could cause ignition
If there are any electrical security entry phones or locks to your home, open them manually

Gas leaks
Electricity power cuts (please check with UK Power Networks in the first instance)
Bare electrical wiring
Electrical fittings coming into contact with water
No heating or hot water between 1 November and 30 April
Burst pipes
Burst storage tanks
Overflowing sewage
Broken external doors
Broken lifts
Damp and mould it tenant has chronic medical condition