Manage your Housing Benefit and Council Tax reduction
Tell us about a change
You must keep us informed of any changes to your circumstances immediately after they happen. This is even if you have already told the Department for Work and Pensions (DWP) or another council department.
Your online Housing Benefit and Council Tax reduction account
Customer Information
Our online services for Benefits, Council Tax and Business Rates will be unavailable for system maintenance from 17:00 on Friday 16th October until midday on Sunday 18th October.
We apologise for any inconvenience caused.
If you have not yet registered for this service, you will need your Council Tax account reference number. This number is eight digits long and will begin with the number '4'.
What you can access, once registered
For Benefits
- View Council Tax Reduction and Housing Benefit claim information
For Council Tax
- Opt in for e-billing
- Check your balance, see instalments due and payments received
- Update your personal details
- View bills online (or print them, when you need them for proof or evidence)
- Access issued reminders and summons
- Get 24/7 access to your account
- Set up a Direct Debit
- Change your address, or tell us you're moving
- Search for a Council Tax band
- Apply for discounts and exemptions
For landlords
- Tell us about tenancy changes
Help with your account
Please try to resolve your query using our online help form. If your issue remains unresolved, you'll be given the option to contact us.
All Housing Benefits and Council Tax Forms
- Additional bedroom for overnight carer/s
- Backdating request
- Change of room in the same hostel (For hostel providers only)
- Child care costs (To be printed and passed to the provider for completion)
- Claim form
- Change in Circumstances
- Consent to discuss Housing Benefit/Council Tax Reduction (Must be printed and signed by the customer)
- Crisis and Resilience Fund - Housing Payment
- Dependant Review
- Earnings certificate
- ECTR1 - Application for Council Tax Reduction only for use when specifically advised by a Council Officer
- Evidence Submission form
- Extra room allowance for a disabled person
- First night form
- Hostel resident claim form (For hostel providers only)
- Housing Benefit or Council Tax Reduction
- Nil income statement form
- Overlap form - benefit on two homes
- Persons from Abroad form
- Rent proof form (To be printed and completed by the Landlord, ONLY where no formal written agreement exists)
- Review form
- Second property form (LA1)
- Self-employed earnings form