Our performance information and plans for your housing service are key to ensuring you can see how we are performing on the things that matter to you most as a tenant.  

We want you to ensure your views are taken into consideration when delivering housing services, that you have access to information that you need to be able to challenge us, and ensure that you are always at the centre of our decision making.

Our Housing Performance Dashboard

Our Housing Performance Dashboard provides tenants with information about our performance. Its aim is to help you understand how we - your Council, and landlord - are performing in areas that are important to you and your home.

The areas we include within the dashboard were decided following feedback we received from a tenant survey, carried out in January 2023.

We update the information within the dashboard every month. It includes:

  • the number of repairs completed
  • the number of outstanding repairs
  • the number of complaints received
  • gas and fire safety compliance (as a percentage)
  • Other information and performance data

Access our latest Housing Performance Dashboard

The data within the dashboard is scrutinised by our Tenant Board.

If you have any questions or comments, please email tenant.engagement@baberghmidsuffolk.gov.uk

Housing annual reports

Our housing service's annual report provides an update of what we have accomplished.

The report presents an outline of our performance and how we have been delivering a value for money service to our residents.

Access the links below to read our report(s) in full:

Our service plans

Our service plans show what we plan to deliver during 2023/24.

Housing Solutions Service Plan

This covers Strategic Housing, Homelessness, Rough Sleeping, Tenancy Sustainment, Temporary Accommodation, Choice Based Lettings, Central Suffolk Lettings, Private Sector Housing, Independent Living Service.

Read our Housing Solutions Service Plan

Housing Transformation Service Plan 

This covers Tenant Engagement, Housing Policy, Service Improvement and Performance, IT Systems, Regulatory Standards.

Read our Housing Transformation Service Plan

Tenant Services Service Plan

This covers Neighbourhoods, Income Management, Sheltered Housing, Tenancy Management and Rents, Service Charges and Homeownership.

Read our Tenant Services Service Plan

Housing Revenue Account Business Plan

The Councils have to produce and develop a 30 year housing revenue account business plan. 

The plans consider how much money we expect to receive from rents and other sources, and how we will spend that money.

You can read our current plans below: