Our policies and procedures
This webpage details our housing policies and procedures, which set out how we deliver services, as well as our commitments to tenants.
They are in alphabetical order.
We welcome feedback on all our policies. If you have any comments, please email tenant.engagement@baberghmidsuffolk.gov.uk.
Our Antisocial Behaviour Policy sets out our approach to managing antisocial and nuisance behaviour from our tenants.
It has been agreed with by our Communities team.
Compliments, comments and complaints help us to improve the services we provide our tenants, residents and businesses.
For more information about how we handle complaints, please visit our Compliments, comments and complaints webpage.
Our Fencing Policy aims to establish and maintain an agreed standard and a consistent approach for all new and replacement fencing.
We have a policy for asbestos, damp and mould, electrical safety, fire safety, gas and heating, lift safety, water hygiene.
We are committed to providing high quality services and support for all our customers. However, we recognise that there will be times when our services do not meet the standards our customers expect.
When this happens, we want to provide a fair, proportionate and consistent response to our customers, take a common-sense approach and ensure we learn from our mistakes.As a landlord, we have a duty to repair and maintain properties. We are committed to:
- providing safe, decent and comfortable homes which meet or exceed health and safety requirements
- delivering a high quality, responsive repairs service that provides value for money, in line with the requirements in the Regulator for Social Housing's Consumer Standard
We are committed to promoting equality, community cohesion and social, digital and financial inclusion. We complete Equality Impact Assessments on our policies to ensure that they are fair and do not discriminate against protected groups.
You can read the Impact Assessment for our Housing Repairs and Maintenance Policy.We encourage responsible pet ownership as we recognise that it has important benefits, such as:
- helping to develop social skills in children
- providing companionship to the elderly
- improvements to the owner’s health
Following the addition of the XL Bully to the Dangerous Dogs Act, any Council tenant who owns an XL Bully may continue to keep their pet - provided you comply with the law and have an exemption certificate.
Please note: This policy is currently under review.
Our Rent and Service Charge Policy sets out our approach to the setting of rent and service charges.
Its aim is to ensure that we comply with all relevant legislation, regulatory requirements, and recognised best practice.
Our Repairs, Compliance and Planned Works Recharge Policy recognises that tenants have a responsibility to look after their home, as laid out in their tenancy agreement.
This policy will ensure that there is a consistent and transparent approach to recharges.Our Tenant Engagement Strategy sets out how we will develop tenant engagement opportunities, so that you can effectively and meaningfully work with us.
You can also visit our Tenant Engagement webpage for more information.