Our tenants
WarningOur Tenancy Management team are currently experiencing a high level of demand, and our capacity to respond to new queries is temporarily limited
Please be assured that any enquiries you submit will be logged. However - due to current resourcing constraints - there may be a delay before we are able to review it, and respond to you in full. We are working hard to restore full service as quickly as we can and we appreciate your patience and understanding during this time.
If your query is urgent, please contact Customer Services on 0300 123 4000.
We work hard to make sure that our tenants are able to request and access our services online, wherever possible.
On our website, you can:
Please download the My Home app to manage your rent and account information.
Our tenant handbook
We have put together and published a comprehensive handbook for tenants, which covers:
- how to stay in touch with us
- information about our complaints process
- information about your tenancy and rent
- how to keep your home safe