Please wait until 5.30pm on your collection day to report a missed collection.
We collect more than 100,000 bins across the districts every week.
Sometimes, collections can be delayed by reasons outside of our control. Examples include; roadworks, breakdowns, crew sickness, severe weather, or parked vehicles preventing safe access.
Delayed collections
The table below details any current known delays to our collection service. We update this table every working day.
If your road is listed, it means we are already aware that you haven't had a collection. Therefore, please do not report a missed collection. Instead, continue to leave your bin out. We will empty it as soon as possible.
| Type of collection |
Status/delays |
| Refuse (general rubbish) |
Charity Lane - Bedfield (Parked Vehicle)
Cocks Road - Eye (Roadworks)
Cranley Lane - Eye (Roadworks) Chapel Lane - Drinkstone
Clopton Green - Rattlesden
Cross Street - Drinkstone
Fen Street - Buxhall
Forest Road - Onehouse
Lower Road - Onehouse
Rattlesden Road - Drinkstone
Shelland Green - Shelland
Shelland Road - Harleston
Stowmarket Road - Rattlesden
The Green - Harleston
Track From Mill Road To Shelland Hall - Rattlesden |
| Recycling |
Church Lane - Claydon (Roadworks)
Edinburgh Close - Stowmarket (Parked Vehicle)
Tacon Close - Eye (Parked Vehicle)
Wayside Close - Stowmarket (Parked Vehicle) |
| Garden waste (brown bin) |
The Green - Great Bricett (Parked Vehicle) Ancells Close - Lawshall
Barley Green - Stradbroke
Bayles Way - Stradbroke
Bishops Way - Stradbroke
Brands Lane - Lawshall
Brundish Road - Wilby
Bury Road - Lawshall
Cedar Close - Stradbroke
Chantala Close - Stradbroke
Church Close - Wilby
Church Lane - Brundish
Church Road - Wilby
Churchill Close - Lawshall
Cole Street - Wilby
Cooper Gardens - Stradbroke
Crown Corner - Brundish
Dennington Road - Brundish
Donkey Lane - Lawshall
Farriers Close - Stradbroke
Foals Green - Wilby
Foals Green Road - Brundish
Framlingham Road - Brundish
Golden Lane - Lawshall
Hall Mead - Lawshall
Hanningfield Green - Lawshall
Harrow Green - Lawshall
Hibbs Green - Lawshall
Horham Road - Wilby
Hungry Hall Lane - Long Melford
Kelso Place - Lawshall
Knevetts Close - Stradbroke
Lambs Lane - Lawshall
Lawshall Road - Cockfield
Lawshall Road - Hartest
Lawshall Row - Lawshall
London City Road - Wilby
Marriotts Close - Wilby
Meadow Way - Stradbroke
Melford Road - Lawshall
New Street - Stradbroke
New Street Close - Stradbroke
Priory Close - Stradbroke
Prospect Close - Wilby
Rectory Corner - Lawshall
Russell Green - Wilby
Shepherds Drive - Lawshall
Smith Way - Stradbroke
St Marys Close - Wilby
Stradbroke Road - Brundish
Swanfield - Lawshall
The Glebe - Lawshall
The Green - Lawshall
The Street - Brundish
The Street - Lawshall
Upper Street - Stanstead
Waverley Place - Lawshall
Whites Close - Stradbroke
Wilby Road - Stradbroke
Windsor Close - Lawshall
Woodfields - Stradbroke
Wooten Green - Wilby
Worlingworth Road - Wilby |
| Business waste |
Service up to date |
| Clinical waste |
Service up to date |
| Glass |
Delays to glass collections |
Report a missed collection
We are unable to make a return if:
- our bin collection advice was not followed. (For example, if you did not put the correct bin out by 6.30am)
- your bin contained non-accepted items
- black sacks left by the bin were not taken
- the bin has been refilled
- your bin was only partially emptied. Please make sure no items are lodged, or stuck in the bin, so it can be fully emptied next time
Please note that crews will log if there was a reason why they couldn't empty a bin. Dustcart camera footage may be viewed to check if the collection was actually missed, or whether the bin was out, before a return can be made.
Missed collections must be reported to us within two working days of it being missed.
Report a missed collection
Once you've submitted your report, please continue to leave your bin out and we will aim to make a return within five working days.
We will only contact you if we need further information, or the crew recorded a reason as to why the bin was not emptied.
How we use your information
If you would like to know how our Waste Services team use any personal information you provide us, please read our privacy notice.
