Please wait until 5.30pm on your collection day to report a missed collection
We collect more than 100,000 bins across the districts every week.
Sometimes, collections can be delayed by reasons outside of our control. Examples include; roadworks, breakdowns, crew sickness, severe weather, or parked vehicles preventing safe access.
Delayed collections
The table below details any current known delays to our collection service. We update this table every working day.
If your area/road is listed, it means we are already aware that you haven't had a collection. Therefore, please do not report a missed collection. Instead, continue to leave your bin out. We will empty it as soon as possible.
| Type of collection |
Status/delays |
| Refuse (general rubbish) |
Wednesday 22 January Henry Street - Debenham
Stowupland Road - Stowmarket Thursday 23 January Austin Close - Badwell Ash
Black Bourn Avenue - Woolpit
Blackbourne Road - Elmswell
Borley Crescent - Elmswell
Broom Meadow Lane - Elmswell
Butley Road - Woolpit
Church View - Stowlangtoft
Fenn Close - Stowmarket
Glebe Crescent - Elmswell
Hillside - Stowmarket
Hunston Road - Badwell Ash
Jones Walk - Woolpit
Long Gilberts Road - Elmswell
Old Vicarage Drive - Badwell Ash
Orchard Close - Elmswell
Pyes Meadow - Elmswell
Saxon Meadow - Hunston
School Meadow - Stowmarket
St Georges Road - Stowlangtoft
St Marys Crescent - Badwell Ash
The Street - Badwell Ash
The Street - Hunston
The Street - Stowlangtoft
Thomas Young Close - Stowmarket
Webb Road - Stowmarket
Wyatt Close - Elmswell Friday 24 January Badley
Battisford
Buxhall
Combs
Great Finborough
Rattlesden
Stowmarket
Thurston
Woolpit Plus, delays to refuse collections from properties serviced by a smaller dustcart |
| Recycling |
Rectory Field - Chelmondiston (Roadworks) Applegate Mews - Great Cornard
Bentley Lane - Belstead
Bottle Bridge Road - Wenham Parva
Bucks Horn Place - Belstead
Bucks Horns Lane - Belstead
Butt Road - Great Cornard
California Lane - Hintlesham
Chapel Lane - Belstead
Charity Lane - Belstead
Chattisham Road - Copdock And Washbrook
Cherrytree Road - Great Cornard
Church Lane - Copdock
Elm Lane - Copdock And Washbrook
Grove Hill - Belstead
Hawthorn Road - Great Cornard
Hollow Road - Copdock And Washbrook
Holly Lane - Belstead
Lindsey Avenue - Great Cornard
Maldon Court - Great Cornard
Mill Farm Place - Belstead
Moyes Place - Belstead
Old London Road - Copdock And Washbrook
Pigeons Lane - Copdock And Washbrook
Poplar Road - Great Cornard
Raydon Road - Hintlesham
Shelley Avenue - Great Cornard
Swan Hill - Sproughton
Sycamore Road - Great Cornard
The Street - Belstead
Vauxhall - Wenham Magna
Washbrook Road - Chattisham
Wenham Road - Copdock And Washbrook
Whights Corner - Copdock And Washbrook |
| Garden waste (brown bin) |
Beyton Road - Thurston (Road Closed)
Summer Road - Walsham le Willows (Roadworks)
The Acorns - Thurston (Road Closed)
Walnut Tree Walk - Stowmarket (Roadworks)
Wickham Road - Finningham (Roadworks) Balls Hill - Hitcham
Church Lane - Hitcham
Church View - Elmsett
Downlands - Elmsett
Fen Lane - Hitcham
Flowton Road - Elmsett
Hazelwood - Elmsett
Hitcham Road - Kettlebaston
Ipswich Road - Aldham
Ipswich Road - Elmsett
Ladbrook Close - Elmsett
Manor Road - Elmsett
Mill Lane - Elmsett
Newlands - Elmsett
The Street - Elmsett
The Street - Kettlebaston
Whatfield Road - Elmsett
Whelp Street - Preston St Mary
Windings Road - Elmsett |
| Business waste |
Service up to date |
| Clinical waste |
Service up to date |
| Glass |
Service up to date |
Report a missed collection
We are unable to make a return if:
- our bin collection advice was not followed. (For example, if you did not put the correct bin out by 6.30am)
- your bin contained non-accepted items
- black sacks left by the bin were not taken
- the bin has been refilled
- your bin was only partially emptied. Please make sure no items are lodged, or stuck in the bin, so it can be fully emptied next time
Please note that crews will log if there was a reason why they couldn't empty a bin. Dustcart camera footage may be viewed to check if the collection was actually missed, or whether the bin was out, before a return can be made.
Missed collections must be reported to us within two working days of it being missed.
Report a missed collection
Once you've submitted your report, please continue to leave your bin out and we will aim to make a return within five working days.
We will only contact you if we need further information, or the crew recorded a reason as to why the bin was not emptied.
How we use your information
If you would like to know how our Waste Services team use any personal information you provide us, please read our privacy notice.
