Please wait until 5.30pm on your collection day to report a missed collection.
We collect more than 100,000 bins across the districts every week.
Sometimes, collections can be delayed due to dustcart breakdowns or crew sickness. Or, the bins could not be accessed because of roadworks or parked vehicles.
Delayed collections
The table below details any known delays to our collection service. We update this table every working day.
If your road/area is listed, it means we are already aware that you haven't had a collection. Therefore, please do not report a missed collection.
Instead, continue to leave your bin out. We will empty it as soon as possible.
| Type of collection |
Status/delays |
| Refuse (general rubbish) |
Broadgrass Green - Elmswell (Parked Vehicle)
Star Wing Drive - Thurston (Roadworks)
Angel Lane - Glemsford
Back Lane - Copdock And Washbrook
Cavendish Lane - Glemsford
Chapel Lane - Copdock And Washbrook
Charlottes - Copdock And Washbrook
Cranmore Green - Long Melford
Dales View - Copdock And Washbrook
Drapery Common - Glemsford
Egremont Street - Glemsford
Fen View - Copdock And Washbrook
Flax Lane - Glemsford
Greyhound Road - Glemsford
Harpurs Road - Glemsford
Holdsworth Close - Glemsford
Hunts Hill - Glemsford
Lees Court - Glemsford
Lion Road - Glemsford
Long Pastures - Glemsford
Lower Road - Glemsford
Mill Lane - Copdock And Washbrook
New Cut - Glemsford
Orchard Way - Glemsford
Pannels Close - Glemsford
Pear Tree Close - Glemsford
Pearsons Close - Glemsford
Pearsons Way - Copdock And Washbrook
Pheasant Rise - Copdock And Washbrook
Radford Drive - Glemsford
School Hill - Copdock And Washbrook
Skates Hill - Glemsford
Stour Close - Glemsford
Strickland Close - Copdock And Washbrook
Swan Hill - Copdock And Washbrook
The Croft - Glemsford
The Marvens - Copdock And Washbrook
The Old Orchard - Glemsford
The Seabrooks - Glemsford
The Street - Copdock And Washbrook
Tye Green - Glemsford
Tye Green Paddock - Glemsford
Weavers Drive - Glemsford
Whights Corner - Copdock And Washbrook
|
| Recycling |
Edinburgh Close (part of road) - Stowmarket (Parked Vehicle)
School Lane - Fressingfield (Parked Vehicle)
Stirrup Street - Laxfield (Roadworks)
Wyvill Gardens - Laxfield (Roadworks)
Access Road From Ipswich Way To Pettaugh Hall - Pettaugh
Aspall Road - Debenham
Barretts Lane - Barking
Barretts Lane - Needham Market
Bridge Street - Needham Market
Bullen Lane - Bramford
Cherry Tree Lane - Debenham
Church Green - Bramford
Church Lane - Claydon
Church Lane - Yaxley
Church Road - Crowfield
Church Road - Worlingworth
Constitution Hill - Needham Market
Crown Street - Needham Market
Darmsden Hall Lane - Darmsden
Great Back Lane - Debenham
Hawks Mill Mews - Needham Market
Hawks Mill Street - Needham Market
High Street - Needham Market
King William Street - Needham Market
Mill Lane - Bramford
Needham Road - Barking
Parsons Lane - Barking
Pettaugh Road - Stonham Aspal
Pettaugh Road - Winston
Rede Lane - Barham
Road Near The Church - Aspall
Ship Lane - Bramford
Smiths Close - Worlingworth
Sparrows Rise - Needham Market
Spartan Court - Debenham
St Johns Row - Helmingham
Stoney Lane - Debenham
Stonham Road - Crowfield
The Butts - Debenham
The Slade - Claydon
Thurleston Lane - Akenham
Water Lane - Rickinghall Inferior
Water Lane - Rickinghall Superior
|
| Garden waste (brown bin) |
Star Wing Drive - Thurston (Roadworks)
Willow Close - Walsham le Willows (Parked Vehicle)
|
| Business waste |
Service up to date
|
| Clinical waste |
Service up to date
|
| Glass |
Delays to glass collections
|
Report a missed collection
We are unable to make a return if:
- our bin collection advice was not followed. (For example, if you did not put the correct bin out by 6.30am)
- your bin contained non-accepted items
- black sacks left by the bin were not taken
- the bin has been refilled
- your bin was only partially emptied. Please make sure no items are lodged, or stuck in the bin, so it can be fully emptied next time
Please note that crews will log if there was a reason why they couldn't empty a bin. Dustcart camera footage may be viewed to check if the collection was actually missed, or whether the bin was out, before a return can be made.
Missed collections must be reported to us within two working days of it being missed.
Report a missed collection
Once you've submitted your report, please continue to leave your bin out and we will aim to make a return within five working days.
We will only contact you if we need further information, or the crew recorded a reason as to why the bin was not emptied.
How we use your information
If you would like to know how our Waste Services team use any personal information you provide us, please read our privacy notice.
