My bin hasn't been emptied - Babergh District Council - babergh.gov.uk / midsuffolk.gov.uk

Please wait until 5.30pm on your collection day to report a missed collection

We collect more than 100,000 bins across the districts every week.

Sometimes, collections can be delayed by reasons outside of our control. Examples include; roadworks, breakdowns, crew sickness, severe weather, or parked vehicles preventing safe access.

Delayed collections

The table below details any current known delays to our collection service. We update this table every working day.

If your area/road is listed, it means we are already aware that you haven't had a collection. Therefore, please do not report a missed collection. Instead, continue to leave your bin out. We will empty it as soon as possible.

Type of collection	Status/delays
Refuse (general rubbish)	Northfield Road (part of road) - Onehouse (Roadworks) Stowupland Road (part of road) - Stowmarket (Roadwork) Tuesday 21 January Church Road - Old Newton Copperfield Way - Old Newton Cross Green - Old Newton Dove Gardens - Stowmarket Finch Close - Stowmarket Finningham Road - Old Newton Kingfisher Way - Stowmarket Mutton Meadow - Old Newton Nightingale Close - Stowmarket Swallow Drive - Stowmarket Whitehall Road - Old Newton Wren Close - Stowmarket Wednesday 22 January Akenham Aspall Bacton Barham Barking Battisford Bramford Claydon Cotton Creeting St Mary Creeting St Peter Debenham Earl Stonham Framsden Gipping Helmingham Henley Little Blakenham Little Finborough Mendlesham Mickfield Needham Market Old Newton Pettaugh Stonham Aspal Stowmarket Stowupland Wetheringsett cum Brockford Winston
Recycling	Cross Green - Debenham (Parked Vehicle) Cross Green (part of road) - Old Newton (Parked Vehicle) Duckamere (part of road) - Bramford (Parked Vehicle) Crepping Hall Drive - Stutton Fison Place - Stutton Manor Lane - Stutton Manningtree Road - Stutton Tayler Road - Hadleigh Delays to recycling collections from properties serviced by a smaller dustcart
Garden waste	Beyton Road - Thurston (Road Closed) Bures Green - Bures St Mary (Roadworks) Summer Road - Walsham le Willows (Roadworks) The Acorns - Thurston (Road Closed) Wickham Road - Finningham (Roadworks) Barn Field Drive - Needham Market Hawks Mill Street - Needham Market High Street - Needham Market Hill House Lane - Needham Market Hither Close - Needham Market Jubilee Crescent - Needham Market Meadow View - Needham Market Mill Lane - Creeting St Peter Pound Road - Creeting St Peter Roydon Hall Drive - Creeting St Peter The Lane - Creeting St Peter The Piggeries - Needham Market Woodwards Lane - Needham Market
Business waste	Service up to date
Clinical waste	Service up to date
Glass	Service up to date

Report a missed collection

We are unable to make a return if:

our bin collection advice was not followed. (For example, if you did not put the correct bin out by 6.30am)
your bin contained non-accepted items
black sacks left by the bin were not taken
the bin has been refilled
your bin was only partially emptied. Please make sure no items are lodged, or stuck in the bin, so it can be fully emptied next time

Please note that crews will log if there was a reason why they couldn't empty a bin. Dustcart camera footage may be viewed to check if the collection was actually missed, or whether the bin was out, before a return can be made.

Missed collections must be reported to us within two working days of it being missed.

Report a missed collection

Once you've submitted your report, please continue to leave your bin out and we will aim to make a return within five working days.

We will only contact you if we need further information, or the crew recorded a reason as to why the bin was not emptied.

How we use your information

If you would like to know how our Waste Services team use any personal information you provide us, please read our privacy notice.