Please wait until 5.30pm on your collection day to report a missed collection.
We collect more than 100,000 bins across the districts every week.
Sometimes, collections can be delayed by reasons outside of our control. Examples include; roadworks, breakdowns, crew sickness, severe weather, or parked vehicles preventing safe access.
Delayed collections
The table below details any current known delays to our collection service. We update this table every working day.
If your road is listed, it means we are already aware that you haven't had a collection. Therefore, please do not report a missed collection. Instead, continue to leave your bin out. We will empty it as soon as possible.
| Type of collection |
Status/delays |
| Refuse (general rubbish) |
Aldous Close - East Bergholt
Askins Road - East Bergholt
Elm Estate - East Bergholt
Elm Road - East Bergholt
FIDDLERS CLOSE - EAST BERGHOLT
Fiddlers Lane - East Bergholt
Gaston End - East Bergholt
LONG MEADOW - SPROUGHTON
School Lane - East Bergholt
Whitesfield - East Bergholt |
| Recycling |
BURR CLOSE - STOWUPLAND (Parked Cars)
KINGFISHER CRESCENT - NEEDHAM MARKET (Parked Cars)
Hawthorn Road - Great Cornard (Parked Vehicle)
Lower Barn Road – Baylham (Parked Vehicle)
OAK APPLE DRIVE - STOWUPLAND (Roadworks)
Somersham Road - Little Blakenham (Parked Vehicle)
Water Lane - Kersey (Roadworks) Access Road From C570 To Rectory Farm - Mellis
Aggas Acre - Mellis
Ash Road - Mellis
Bickers Hill - Coddenham
Birchgrove - Thwaite
Browns Acre - Mellis
Burns Close - Yaxley
Catherines Hill - Coddenham
Chapel Lane - Stoke Ash
Church Road - Coddenham
Coddenham Green - Creeting St Mary
Coddenham Green - Crowfield
COOPER ROAD - GOSBECK
CROWFIELD ROAD - CODDENHAM
Drury Lane - Mellis
Earlsford Road - Mellis
Gislingham Road - Thornham Magna
Granville Court - Hemingstone
Green Hill - Coddenham
High Street - Coddenham
Hollow Lane - Coddenham
Ipswich Road - Gosbeck
Ipswich Road - Stoke Ash
Judas Lane - Yaxley
LEEPER CLOSE - MELLIS
Leys Lane - Yaxley
Little Green - Thrandeston
Love Lane - Coddenham
Lower Road - Coddenham
Lower Road - Hemingstone
Major Lane - Thornham Magna
Maple Close - Yaxley
Mary Day Close - Coddenham
Mellis Road - Thornham Parva
Mellis Road - Thrandeston
Mellis Road - Yaxley
Mill Lane - Coddenham
Needham Road - Coddenham
Norwich Road - Thwaite
Old Norwich Road - Yaxley
Rectory Road - Hemingstone
Rectory Road - Mellis
ROBINSONS CLOSE - MELLIS
Sandy Lane - Coddenham
School Lane - Coddenham
School Road - Coddenham
The Common - Mellis
THE GREEN - CODDENHAM
The Marsh - Thrandeston
The Poplars - Coddenham
The Street - Yaxley
Thornham Park - Thornham Magna
Thornham Road - Yaxley
Thrandeston Road - Mellis
Wheelwright Close - Yaxley
Yaxley Road - Mellis |
| Garden waste (brown bin) |
Service up to date |
| Business waste |
Service up to date |
| Clinical waste |
Service up to date |
| Glass |
Service up to date |
Report a missed collection
We are unable to make a return if:
- our bin collection advice was not followed. (For example, if you did not put the correct bin out by 6.30am)
- your bin contained non-accepted items
- black sacks left by the bin were not taken
- the bin has been refilled
- your bin was only partially emptied. Please make sure no items are lodged, or stuck in the bin, so it can be fully emptied next time
Please note that crews will log if there was a reason why they couldn't empty a bin. Dustcart camera footage may be viewed to check if the collection was actually missed, or whether the bin was out, before a return can be made.
Missed collections must be reported to us within two working days of it being missed.
Report a missed collection
Once you've submitted your report, please continue to leave your bin out and we will aim to make a return within five working days.
We will only contact you if we need further information, or the crew recorded a reason as to why the bin was not emptied.
How we use your information
If you would like to know how our Waste Services team use any personal information you provide us, please read our privacy notice.
