Please wait until 5pm to report a missed collection, as collections can take place any time during the day.
We collect more than 100,000 bins across the districts every week.
Sometimes, collections can be delayed by reasons outside of our control. Examples include; roadworks, breakdowns, crew sickness, severe weather, or parked vehicles preventing safe access.
Delayed collections
The table below details any current known delays to our collection service. We update this table every working day.
If your road is listed, it means we are already aware that you haven't had a collection. Therefore, please do not report a missed collection. Instead, continue to leave your bin out. We will empty it as soon as possible.
Type of collection |
Status/delays |
Refuse (general rubbish) |
Felsham Road - Rattlesden (Roadworks) Mill Lane - Rattlesden (Roadworks) Orchard Grove (part of road) - Claydon (Parked Vehicle) BILLINGFORD GROVE - LAXFIELD (Roadworks) Brundish Road - Wilby Church Close - Wilby Church Road - Wilby Crown Corner - Brundish Dennington Road - Brundish Framlingham Road - Brundish Marriotts Close - Wilby St Marys Close - Wilby Stradbroke Road - Brundish Tannington Long Road - Brundish The Street - Brundish The Thoroughfare - Brundish |
Recycling |
Bastings Hall Road - Framsden (Roadworks) Dandy Corner - Cotton (Roadworks) Otley Road - Framsden (Roadworks) Wickham Lane - Cotton (Roadworks) Fir Tree Lane - Haughley (Roadworks) Haughley Green - Haughley (Roadworks) New Bells Lane - Haughley (Roadworks) The Crescent - Stowmarket (Parked Cars) Wingfield Meadows - Stonham Aspal (Parked Cars) |
Garden waste (brown bin) |
Auction Yard - Haughley (Parked Cars) Badingham Road - Laxfield Banyards Green - Laxfield Barley Green - Stradbroke Bayles Way - Stradbroke Bickers Hill Road - Laxfield BILLINGFORD GROVE - LAXFIELD Brundish Road - Wilby Cake Street - Laxfield Cedar Close - Stradbroke Chantala Close - Stradbroke Chapel Close - Stradbroke Church Close - Wilby Church Lane - Brundish Church Road - Wilby Church Street - Stradbroke Church Walk - Laxfield Cole Street - Wilby Crown Corner - Brundish CULLINGFORD CLOSE - LAXFIELD Dennington Road - Brundish Doctors Lane - Stradbroke Drapers Hill - Stradbroke Eastlands - Stradbroke Elm Lodge Road - Laxfield Farriers Close - Stradbroke FELGATE CLOSE - LAXFIELD FISHER CLOSE - LAXFIELD Foals Green - Wilby FOALS GREEN ROAD - BRUNDISH FOX CLOSE - LAXFIELD Framlingham Road - Brundish Framlingham Road - Laxfield Gorams Mill Lane - Laxfield High Street - Laxfield Home Meadow - Laxfield Horham Road - Wilby Jubilee Close - Laxfield Knevetts Close - Stradbroke Laxfield Road - Stradbroke London City Road - Wilby Malt Close - Laxfield Market Street - Laxfield Marriotts Close - Wilby Mill Close - Laxfield Mill Lane - Stradbroke Mill Road - Laxfield Neaves Lane - Stradbroke Noyes Avenue - Laxfield OAKES CLOSE - LAXFIELD PEACOCK CLOSE - STRADBROKE Priory Close - Stradbroke Prospect Close - Wilby Pump Lane - Laxfield Rowes Hill - Laxfield Russell Green - Wilby Shelton Hill - Stradbroke St Marys Close - Wilby Station Road - Laxfield Stirrup Street - Laxfield Stradbroke Road - Brundish TALBOT ROAD - LAXFIELD The Link - Laxfield The Orchards - Laxfield The Street - Brundish The Street - Laxfield Vicarage Road - Laxfield Whites Close - Stradbroke Wilby Road - Stradbroke Willow Close - Stradbroke Wooten Green - Wilby Worlingworth Road - Wilby |
Business waste |
Service up to date |
Clinical waste |
Service up to date |
Glass |
Service up to date |
Report a missed collection
We are unable to make a return if:
- our bin collection advice was not followed. (For example, if you did not put the correct bin out by 6.30am)
- your bin contained non-accepted items
- your bin was only partially emptied. Please make sure no items are lodged, or stuck in the bin, so it can be fully emptied next time
Please note that crews will log if there was a reason as to why they couldn't empty a bin. Dustcart camera footage may be viewed to check if the collection was actually missed, or whether the bin was out, before a return can be made.
Missed collections must be reported to us within two working days of it being missed.
Report a missed collection
Once you've submitted your report, please continue to leave your bin out and we will aim to make a return within five working days.
We will only contact you if we need further information, or the crew recorded a reason as to why the bin was not emptied.
How we use your information
If you would like to know how our Waste Services team use any personal information you provide us, please read our privacy notice.