My bin hasn't been emptied

Please wait until 5.30pm on your collection day to report a missed collection.

We collect over 200,000 bins across the districts every week. Sometimes, collections can be delayed due to dustcart breakdowns, severe weather, or crew sickness. Or, the bins could not be accessed because of roadworks or parked vehicles.

Delayed collections

The table below lists any known delays to our collection services. We update this table every working day.

If your road/area is listed, it means that we are already aware that you haven't had a collection. Therefore, please do not report a missed collection.

Instead, continue to leave your bin out. We will empty it as soon as possible.

Type of collection	Status/delays
Food waste (grey bin)	Bildeston Road - Wattisham (Road Closed) ANNAN PATH - SUDBURY AUBREY DRIVE - CHILTON Aubrey Drive - Sudbury CROSSBOW AVENUE - SUDBURY RUNWAY - SUDBURY
Refuse/general rubbish (black bin)	Acer Grove - Pinewood Acorn Close - Pinewood Alton Green - Holbrook Brick Kiln Road - Harkstead Brick Kiln Road - Holbrook Buttercup Close - Pinewood Church Hill - Holbrook Church Lane - Erwarton Church Lane - Harkstead Cox Hall Road - Tattingstone Dawsons Lane - Harkstead Fish Pond Hill - Harkstead Fishponds Lane - Holbrook Hall Lane - Harkstead Harkstead Road - Holbrook Harkstead Road - Lower Holbrook Holbrook Road - Freston Holbrook Road - Harkstead Hyams Lane - Holbrook Ipswich Road - Harkstead Ipswich Road - Holbrook Ipswich Road - Wherstead Knights Farm Lane - Harkstead Lemons Hill - Tattingstone Lower Road - Harkstead Main Road - Tattingstone Nayland Road - Leavenheath Ness Lane - Erwarton New Lane - Holbrook Off The Street - Freston PAGE CLOSE - HOLBROOK Pannington Hall Lane - Wherstead Primrose Hill - Holbrook Queens Road - Erwarton Rectory Road - Harkstead River View Road - Harkstead Royal Hospital School - Holbrook School Road - Tattingstone Shop Corner - Erwarton Shotley Road - Erwarton Tattingstone Road - Holbrook The Street - Freston The Street - Harkstead The Street - Holbrook The Street - Wherstead Valley Lane - Wherstead Vicarage Lane - Wherstead Walnut Tree Lane - Harkstead Warren Bottom - Erwarton Warren Lane - Erwarton White Horse Hill - Tattingstone Woodlands Road - Holbrook Yew Tree Rise - Pinewood
Recycling (blue or blue-lidded bin)	Pages Close - Stowmarket (Parked Cars) APOLLO WAY - BARHAM Ipswich Road - Claydon MEADOW BROWN END - BARHAM Norwich Road - Barham Norwich Road - Claydon SKIPPER ROAD - BARHAM Station Road - Claydon The Pines - Claydon Tollgate Court - Claydon Woolner Close - Barham
Paper and card (green-lidded bin)	Ipswich Road - Offton (Roadworks) Ixworth Road - Stowlangtoft (Roadworks) Leather Bottle Hill - Little Blakenham (Roadworks) Marley Close - Thurston (Roadworks)
Garden waste (brown bin)	Anderson Close - Needham Market
Clinical waste (yellow bin)	Service up to date

Report a missed collection

We are unable to make a return if:

our bin collection advice was not followed. (For example, if you did not put the correct bin out by 6.00am)
your bin contained non-accepted items
black sacks left by the bin were not taken
the bin has been refilled
your bin was only partially emptied. Please make sure no items are lodged, or stuck in the bin, so it can be fully emptied next time

Please note that crews will log if there was a reason why they couldn't empty a bin. Dustcart camera footage may be viewed to check if the collection was actually missed, or whether the bin was out, before a return can be made.

Missed collections must be reported to us within two working days of it being missed.

Report a missed collection

Once you've submitted your report, please continue to leave your bin out and we will aim to make a return within five working days.

We will only contact you if we need further information, or the crew recorded a reason as to why the bin was not emptied.