Please wait until 5pm to report a missed collection, as collections can take place any time during the day.

We collect more than 100,000 bins across the districts every week.

Sometimes, collections can be delayed by reasons outside of our control. Examples include; roadworks, breakdowns, crew sickness, severe weather, or parked vehicles preventing safe access.

Delayed collections

The table below details any current known delays to our collection service. We update this table every working day.

If your road is listed, it means we are already aware that you haven't had a collection. Therefore, please do not report a missed collection. Instead, continue to leave your bin out. We will empty it as soon as possible.
Type of collection Status/delays
Refuse (general rubbish)

Felsham Road - Rattlesden (Roadworks)
Mill Lane - Rattlesden (Roadworks)
Orchard Grove (part of road) - Claydon (Parked Vehicle)
BILLINGFORD GROVE - LAXFIELD (Roadworks)

Brundish Road - Wilby
Church Close - Wilby
Church Road - Wilby
Crown Corner - Brundish
Dennington Road - Brundish
Framlingham Road - Brundish
Marriotts Close - Wilby
St Marys Close - Wilby
Stradbroke Road - Brundish
Tannington Long Road - Brundish
The Street - Brundish
The Thoroughfare - Brundish

Recycling

Bastings Hall Road - Framsden (Roadworks)
Dandy Corner - Cotton (Roadworks)
Otley Road - Framsden (Roadworks)
Wickham Lane - Cotton (Roadworks)
Fir Tree Lane - Haughley (Roadworks)
Haughley Green - Haughley (Roadworks)
New Bells Lane - Haughley (Roadworks)
The Crescent - Stowmarket (Parked Cars)
Wingfield Meadows - Stonham Aspal (Parked Cars)

Garden waste (brown bin)

Auction Yard - Haughley (Parked Cars)

Badingham Road - Laxfield
Banyards Green - Laxfield
Barley Green - Stradbroke
Bayles Way - Stradbroke
Bickers Hill Road - Laxfield
BILLINGFORD GROVE - LAXFIELD
Brundish Road - Wilby
Cake Street - Laxfield
Cedar Close - Stradbroke
Chantala Close - Stradbroke
Chapel Close - Stradbroke
Church Close - Wilby
Church Lane - Brundish
Church Road - Wilby
Church Street - Stradbroke
Church Walk - Laxfield
Cole Street - Wilby
Crown Corner - Brundish
CULLINGFORD CLOSE - LAXFIELD
Dennington Road - Brundish
Doctors Lane - Stradbroke
Drapers Hill - Stradbroke
Eastlands - Stradbroke
Elm Lodge Road - Laxfield
Farriers Close - Stradbroke
FELGATE CLOSE - LAXFIELD
FISHER CLOSE - LAXFIELD
Foals Green - Wilby
FOALS GREEN ROAD - BRUNDISH
FOX CLOSE - LAXFIELD
Framlingham Road - Brundish
Framlingham Road - Laxfield
Gorams Mill Lane - Laxfield
High Street - Laxfield
Home Meadow - Laxfield
Horham Road - Wilby
Jubilee Close - Laxfield
Knevetts Close - Stradbroke
Laxfield Road - Stradbroke
London City Road - Wilby
Malt Close - Laxfield
Market Street - Laxfield
Marriotts Close - Wilby
Mill Close - Laxfield
Mill Lane - Stradbroke
Mill Road - Laxfield
Neaves Lane - Stradbroke
Noyes Avenue - Laxfield
OAKES CLOSE - LAXFIELD
PEACOCK CLOSE - STRADBROKE
Priory Close - Stradbroke
Prospect Close - Wilby
Pump Lane - Laxfield
Rowes Hill - Laxfield
Russell Green - Wilby
Shelton Hill - Stradbroke
St Marys Close - Wilby
Station Road - Laxfield
Stirrup Street - Laxfield
Stradbroke Road - Brundish
TALBOT ROAD - LAXFIELD
The Link - Laxfield
The Orchards - Laxfield
The Street - Brundish
The Street - Laxfield
Vicarage Road - Laxfield
Whites Close - Stradbroke
Wilby Road - Stradbroke
Willow Close - Stradbroke
Wooten Green - Wilby
Worlingworth Road - Wilby

Business waste

Service up to date

Clinical waste

Service up to date

Glass

Service up to date

Report a missed collection

We are unable to make a return if:

  • our bin collection advice was not followed. (For example, if you did not put the correct bin out by 6.30am)
  • your bin contained non-accepted items
  • your bin was only partially emptied. Please make sure no items are lodged, or stuck in the bin, so it can be fully emptied next time
Please note that crews will log if there was a reason as to why they couldn't empty a bin. Dustcart camera footage may be viewed to check if the collection was actually missed, or whether the bin was out, before a return can be made.

Missed collections must be reported to us within two working days of it being missed.

Report a missed collection

Once you've submitted your report, please continue to leave your bin out and we will aim to make a return within five working days.

We will only contact you if we need further information, or the crew recorded a reason as to why the bin was not emptied.

How we use your information

If you would like to know how our Waste Services team use any personal information you provide us, please read our privacy notice.