Please wait until 5.30pm on your collection day to report a missed collection
We collect more than 100,000 bins across the districts every week.
Sometimes, collections can be delayed by reasons outside of our control. Examples include; roadworks, breakdowns, crew sickness, severe weather, or parked vehicles preventing safe access.
Delayed collections
The table below details any current known delays to our collection service. We update this table every working day.
If your area/road is listed, it means we are already aware that you haven't had a collection. Therefore, please do not report a missed collection. Instead, continue to leave your bin out. We will empty it as soon as possible.
| Type of collection |
Status/delays |
| Refuse (general rubbish) |
Boar Grove - Stowmarket (Roadworks)
Clay Lane - Bacton (Roadworks)
Lancaster Way - Claydon (Parked Vehicle)
Old Paper Mill Lane - Claydon (Parked Vehicle)
Partridge Close (part of road) - Stowmarket (Parked Vehicle)
Rookery Lane - Walsham le Willows (Parked Vehicle)
The Ficketts - Bramford (Parked Vehicle) Tuesday 4 March Granger Close - Walsham Le Willows
Maple Close - Walsham Le Willows
Pyes Close - Walsham Le Willows Thursday 6 March Bakers Mill - Elmswell
Bennett Avenue - Elmswell
Broadgrass Green - Elmswell
Crabtree Meadow - Elmswell
Crown Mill - Elmswell
Eastern Way - Elmswell
Elliston Close - Elmswell
Elmswell Road - Great Ashfield
Elmswell Road - Wetherden
Fairmead - Elmswell
Kates Lane - Wetherden
Miller Close - Elmswell
Oxer Close - Elmswell
Park Road - Wetherden
Park View - Wetherden
Rowan Green - Elmswell
School Meadow - Wetherden
Station Road - Elmswell
The Street - Wetherden
Whites Meadow - Wetherden
Windmill Rise - Wetherden Friday 7 March Access From Manor Road Bradfield St George To Valley Farm - Hessett
Ash Lane - Tostock
Ashfield Road - Norton
Ashley Close - Tostock
Barrells Road - Thurston
Bear Meadow - Beyton
Beech Paddocks - Hessett
Beyton Road - Drinkstone
Beyton Road - Hessett
Bildeston Road - Offton
Birch Road - Thurston
Bury Road - Beyton
Bury Road - Drinkstone
Cangles Lane - Beyton
Cavendish Close - Thurston
Church Lane - Norton
Church Road - Beyton
Church Road - Thurston
Church Road - Tostock
Copperfields - Beyton
Drinkstone Road - Beyton
Drinkstone Road - Hessett
Elm Drive - Hessett
Everetts Way - Tostock
Fallowfields - Beyton
Field Close - Beyton
Goosander Road - Stowmarket
Grassy Lane - Woolpit
Halls Lane - Norton
Hawes Lane - Norton
Heath Close - Hessett
Heath Gardens - Woolpit
Heath Road - Hessett
Heath Road - Norton
Heath Road - Woolpit
Hollow Lane - Thurston
Hubbards Lane - Hessett
Ixworth Road - Norton
Ixworth Road - Stowlangtoft
Jacksnipe Close - Stowmarket
Jubilee Close - Norton
King George Close - Norton
Kittiwake Court - Stowmarket
Lapwing Grove - Stowmarket
Leys Road - Tostock
Lime Tree Close - Hessett
Little Hill - Great Bricett
Lodge Close - Thurston
Manor Farm Drive - Beyton
Manor Road - Hessett
Meadow Acre - Norton
Meadow View - Woolpit
Mortimer Road - Stowmarket
Mount Close - Hessett
Muriel King Close - Hessett
New Road - Tostock
Norton Road - Elmswell
Norton Road - Tostock
Nuthatch Close - Stowmarket
Oak Lane - Woolpit
Oakey Field Road - Thurston
Old Forge Close - Norton
Orchard Close - Beyton
Orsler Close - Beyton
Pamment Close - Tostock
Pepper Lane - Thurston
Perkins Way - Tostock
Pintail Road - Stowmarket
Plumbers Arms Close - Norton
Quaker Lane - Beyton
Rectory Gardens - Beyton
Rectory Gardens - Thurston
Renson Close - Hessett
Ringshall Road - Great Bricett
Road Near Ticehurst Farm - Tostock
Rookery Drive - Norton
Rooks Mead - Thurston
School Close - Norton
School Lane - Thurston
School Road - Thurston
Sharpes Row - Woolpit
Shrubbery Close - Hessett
Song Thrush Close - Stowmarket
St Peters Way - Thurston
Stoney Lane - Thurston
The Beeches - Norton
The Birches - Beyton
The Croft - Tostock
The Drift - Tostock
The Gardens - Beyton
The Green - Beyton
The Green - Hessett
The Green - Tostock
The Green - Woolpit
The Heath - Woolpit
The Leys - Tostock
The Planche - Thurston
The Post Mill - Norton
The Street - Hessett
The Street - Norton
Thurston Road - Beyton
Tostock Road - Beyton
Valentine Way - Hessett
Victoria Close - Thurston
Wallow Lane - Offton
Walnut Tree Close - Norton
Warbler Way - Stowmarket
Warren Lane - Woolpit
Wood Close - Tostock
Woodland Close - Thurston
Woodland Valley - Great Bricett
Woolpit Road - Drinkstone
Woolpit Road - Norton |
| Recycling |
Clay Lane - Bacton (Roadworks) Friday 7 March Applegate Mews - Great Cornard
Bentley Lane - Belstead
Bottle Bridge Road - Wenham Parva
Bucks Horn Place - Belstead
Bucks Horns Lane - Belstead
Butt Road - Great Cornard
California Lane - Hintlesham
Chapel Lane - Belstead
Charity Lane - Belstead
Chattisham Road - Copdock And Washbrook
Cherrytree Road - Great Cornard
Church Lane - Copdock
Elm Lane - Copdock And Washbrook
Grove Hill - Belstead
Hawthorn Road - Great Cornard
Hollow Road - Copdock And Washbrook
Holly Lane - Belstead
Lindsey Avenue - Great Cornard
Maldon Court - Great Cornard
Mill Farm Place - Belstead
Moyes Place - Belstead
Old London Road - Copdock And Washbrook
Pigeons Lane - Copdock And Washbrook
Poplar Road - Great Cornard
Raydon Road - Hintlesham
Shelley Avenue - Great Cornard
Swan Hill - Sproughton
Sycamore Road - Great Cornard
The Street - Belstead
Vauxhall - Wenham Magna
Washbrook Road - Chattisham
Wenham Road - Copdock And Washbrook
Whights Corner - Copdock And Washbrook |
| Garden waste (brown bin) |
Thursday 6 March Amber Close - Whitton
Ashbocking Road - Hemingstone
Ashbocking Road - Henley
Barking Hill - Barking
Barking Road - Barking
Barn Grove View - Barking
Battisford Road - Barking
Bells Cross Road - Barham
Caird Field - Henley
Catherines Hill - Coddenham
Cats Hill - Baylham
Church Knoll - Baylham
Church Lane - Baylham
Church Lane - Hemingstone
Church Lane - Henley
Church Meadows - Henley
Church Road - Coddenham
Clay Lane - Hemingstone
Coddenham Green - Crowfield
Dennis Close - Barking
Emerald Avenue - Whitton
Fox Meadow - Barking
Freeman Avenue - Henley
Gascoigne Drive - Henley
Glebe Close - Baylham
Granville Court - Hemingstone
Green Hill - Coddenham
Green View - Baylham
Hemingstone Road - Ashbocking
Henley Road - Akenham
High Street - Coddenham
High Street - Flowton
Jade Drive - Whitton
Jasper Close - Whitton
Ladyfield - Barking
Little Box Meadow - Little Blakenham
Love Lane - Coddenham
Lower Barn Road - Baylham
Lower Road - Coddenham
Lower Road - Hemingstone
Lower Street - Baylham
Main Road - Hemingstone
Main Road - Henley
Mary Day Close - Coddenham
Needham Road - Barking
Nettlestead Road - Baylham
Old Hall Close - Henley
Old Norwich Road - Whitton
Pearsons Place - Henley
Pond End - Henley
Quartz Road - Whitton
Rectory Road - Hemingstone
Ruby Way - Whitton
Sandy Lane - Barham
School Lane - Coddenham
School Road - Coddenham
Shrubland Park - Barham
Somersham Road - Flowton
Somersham Road - Little Blakenham
St Peters Close - Henley
The Beeches - Little Blakenham
The Drift - Henley
The Green - Flowton
The Poplars - Coddenham
The Square - Henley
The Stone - Baylham
The Tye - Barking
Thurleston Lane - Whitton
Tye Green - Barking
Tye Lane - Bramford
Tye Lane - Flowton
Upper Street - Baylham
Valley Road - Little Blakenham
Willisham Road - Barking Friday 7 March Acorn Way - Stowupland
Amis Close - Stowmarket
Archer Drive - Stowmarket
Barley Close - Stowupland
Beaumont Way - Stowmarket
Beech Terrace - Stowmarket
Beeching Close - Stowmarket
Binyon Close - Stowmarket
Birch Close - Stowupland
Black Oak Drive - Stowupland
Blake Road - Stowmarket
Boulters Close - Stowmarket
Boulters Way - Stowmarket
Brett Drive - Stowmarket
Britten Avenue - Stowmarket
Brooke Way - Stowmarket
Broomspath Road - Stowupland
Burns Drive - Stowmarket
Bury Road - Stowmarket
Byron Close - Stowmarket
Cardinalls Road - Stowmarket
Cavendish Road - Stowmarket
Celandine Close - Stowupland
Chamomile Close - Stowupland
Chapel Lane - Stowupland
Chaucer Close - Stowmarket
Cherry Tree Road - Stowmarket
Chestnut Close - Stowupland
Chilton Avenue - Stowmarket
Chilton Way - Stowmarket
Church Road - Stowupland
Clovers Court - Stowmarket
Columbyne Close - Stowupland
Comfrey Road - Stowupland
Constable Way - Stowmarket
Cornflower Close - Stowupland
Cranesbill Way - Stowupland
Creeting Road West - Stowmarket
Crowfoot Close - Stowupland
Crown Meadow - Stowupland
Curwen Road - Stowmarket
Daffodil Close - Stowupland
Daisy Way - Stowupland
Danes Close - Stowmarket
Danescourt Avenue - Stowmarket
Delius Close - Stowmarket
Devon Road - Stowupland
Dewberry View - Stowupland
Downside - Stowmarket
Durrell Road - Stowmarket
Eastward Place - Stowmarket
Edinburgh Close - Stowmarket
Eliot Way - Stowmarket
Elizabeth Way - Stowmarket
Elm Road - Stowmarket
Felix Road - Stowupland
Finborough Road - Onehouse
Finborough Road - Stowmarket
Fuller Way - Stowmarket
Gainsborough Road - Stowmarket
Gipping Road - Stowupland
Golding Way - Stowmarket
Gowle Road - Stowmarket
Grebe Close - Stowmarket
Hall Road - Stowmarket
Hawthorn Close - Stowupland
Heron Close - Stowmarket
Highfield Road - Stowupland
Hillier Road - Stowmarket
Holme Close - Stowupland
Holst Mead - Stowmarket
Hornbeam Road - Stowupland
Iliffe Way - Stowmarket
Jarmain Road - Stowmarket
Jubilee Crescent - Stowupland
Kent Road - Stowmarket
Keyes Close - Stowmarket
Kingsmead Road - Stowmarket
Kipling Way - Stowmarket
Langford Close - Stowmarket
Lowry Way - Stowmarket
Lydgate Road - Stowmarket
Mallard Way - Stowmarket
Maple Road - Stowupland
Margaret Road - Stowmarket
Marshalls Meadow - Stowupland
Masefield Road - Stowmarket
Meadow Close - Stowmarket
Mill Street - Stowupland
Millfield Avenue - Stowmarket
Newbolt Close - Stowmarket
Newton Road - Stowmarket
Oak Apple Drive - Stowupland
Oak Road - Stowupland
Onehouse Road - Stowmarket
Orchard Court - Stowmarket
Owen Way - Stowmarket
Oxenham Way - Stowmarket
Oxlip Way - Stowupland
Pages Close - Stowmarket
Post Drive - Stowupland
Priestly Close - Stowmarket
Purcell Road - Stowmarket
Read Close - Stowmarket
Recreation Road - Stowmarket
Red Oak Drive - Stowupland
Reeds Way - Stowupland
Ridgeway - Stowmarket
Ruskin Close - Stowmarket
Rydal Close - Stowmarket
Sassoon Crescent - Stowmarket
Saxham Street - Stowupland
Seabreeze Road - Stowmarket
Shakespeare Road - Stowmarket
Sheridan Close - Stowmarket
Soames Close - Stowmarket
Sorley Road - Stowmarket
Spencer Way - Stowmarket
Spring Row - Stowmarket
St Edmunds Close - Stowmarket
St Edmunds Road - Stowmarket
St Georges Close - Stowmarket
St Marys Close - Stowmarket
St Marys Road - Stowmarket
St Peters Close - Stowmarket
St Peters Road - Stowmarket
Stowmarket Road - Stowupland
Swan Close - Stowmarket
Sycamore Road - Stowupland
Tavern Street - Stowmarket
Thackeray Grove - Stowmarket
The Becketts - Stowmarket
The Brickfields - Stowmarket
The Green - Stowupland
The Osiers - Stowmarket
The Pippins - Stowupland
Thirlmere Drive - Stowmarket
Thomas Arne Close - Stowmarket
Thorney Green Road - Stowupland
Tippett Avenue - Stowmarket
Town Green - Stowmarket
Treeview - Stowmarket
Trinity Walk - Stowupland
Turner Road - Stowmarket
Tynan Crescent - Stowmarket
Underhill - Stowmarket
Victoria Road - Stowmarket
Viking Road - Stowmarket
Violet Hill Road - Stowmarket
Walnut Tree Close - Stowupland
Walnut Tree Walk - Stowmarket
Walton Close - Stowmarket
Wash Lane - Onehouse
West View - Stowmarket
Willow Gardens - Onehouse
Winchester Close - Stowmarket
Windermere Road - Stowmarket
Woodcote - Stowmarket
Woodside - Stowmarket
Wordsworth Road - Stowmarket |
| Business waste |
Service up to date |
| Clinical waste |
Service up to date |
| Glass |
Delays to glass collections |
Report a missed collection
We are unable to make a return if:
- our bin collection advice was not followed. (For example, if you did not put the correct bin out by 6.30am)
- your bin contained non-accepted items
- black sacks left by the bin were not taken
- the bin has been refilled
- your bin was only partially emptied. Please make sure no items are lodged, or stuck in the bin, so it can be fully emptied next time
Please note that crews will log if there was a reason why they couldn't empty a bin. Dustcart camera footage may be viewed to check if the collection was actually missed, or whether the bin was out, before a return can be made.
Missed collections must be reported to us within two working days of it being missed.
Report a missed collection
Once you've submitted your report, please continue to leave your bin out and we will aim to make a return within five working days.
We will only contact you if we need further information, or the crew recorded a reason as to why the bin was not emptied.
How we use your information
If you would like to know how our Waste Services team use any personal information you provide us, please read our privacy notice.
