Please wait until 5.30pm on your collection day to report a missed collection
We collect more than 100,000 bins across the districts every week.
Sometimes, collections can be delayed by reasons outside of our control. Examples include; roadworks, breakdowns, crew sickness, severe weather, or parked vehicles preventing safe access.
Delayed collections
The table below details any current known delays to our collection service. We update this table every working day.
If your area/road is listed, it means we are already aware that you haven't had a collection. Therefore, please do not report a missed collection. Instead, continue to leave your bin out. We will empty it as soon as possible.
| Type of collection |
Status/delays |
| Refuse (general rubbish) |
Primrose Gardens - Elmsett (Roadworks)
Shortlands - Pinewood (Road Closed) Henry Street - Debenham Applegate Mews - Great Cornard
Bentley Lane - Belstead
Bottle Bridge Road - Wenham Parva
Bucks Horn Place - Belstead
Bucks Horns Lane - Belstead
Butt Road - Great Cornard
California Lane - Hintlesham
Chapel Lane - Belstead
Charity Lane - Belstead
Chattisham Road - Copdock And Washbrook
Cherrytree Road - Great Cornard
Church Lane - Copdock
Elm Lane - Copdock And Washbrook
Grove Hill - Belstead
Hawthorn Road - Great Cornard
Hollow Road - Copdock And Washbrook
Holly Lane - Belstead
Lindsey Avenue - Great Cornard
Maldon Court - Great Cornard
Mill Farm Place - Belstead
Moyes Place - Belstead
Old London Road - Copdock And Washbrook
Pigeons Lane - Copdock And Washbrook
Poplar Road - Great Cornard
Raydon Road - Hintlesham
Shelley Avenue - Great Cornard
Swan Hill - Sproughton
Sycamore Road - Great Cornard
The Street - Belstead
Vauxhall - Wenham Magna
Washbrook Road - Chattisham
Wenham Road - Copdock And Washbrook
Whights Corner - Copdock And Washbrook |
| Recycling |
Cockfield Road - Felsham (Roadworks)
Eastern Way - Elmswell (Parked Vehicle)
Old Paper Mill Lane - Claydon (Parked Vehicle)
Stowmarket Road (part of road) - Needham Market (Parked Vehicle)
Stowupland Road - Stowmarket (Roadworks)
The Granary - Elmswell (Parked Vehicle)
Victoria Close - Thurston (Parked Vehicle) Ashfield Road - Norton
Bacon Close - Thurston
Bar Close - Thurston
Barleyfields - Thurston
Bassett Road - Thurston
Bennett Close - Thurston
Brimstone Close - Thurston
Chinery Way - Thurston
Church Lane - Norton
Cloverfields - Thurston
Cook Mews - Thurston
Double Road - Thurston
Field View - Thurston
Gatekeeper Close - Thurston
Gates Close - Thurston
Ghent Field Circle - Thurston
Ghent Field Walk - Thurston
Hall Bitterns Road - Thurston
Hawes Lane - Norton
Heath Road - Norton
Holly Blue Way - Thurston
Jubilee Close - Norton
Lady Road - Thurston
Meadow Brown Way - Thurston
New Green Avenue - Thurston
Norton Road - Thurston
Nuts Pightle - Thurston
Orange Tip Close - Thurston
Peacock Place - Thurston
Pokeriage Gardens - Thurston
Pond Field Road - Thurston
Red Admiral Heights - Thurston
Ringlet Close - Thurston
Robinsons Drive - Thurston
Rookery Drive - Norton
Rylands Close - Thurston
Sandpit Drive - Thurston
Sandpit Lane - Thurston
School Close - Norton
Shaw Drive - Thurston
Skipper Close - Thurston
Small Copper Corner - Thurston
Smith Close - Thurston
Speckled Wood Close - Thurston
Station Hill - Thurston
The Post Mill - Norton
The Rose Gardens - Thurston
The Street - Norton
Thedwastre Road - Thurston
Tyrell View - Thurston
Walnut Tree Close - Norton
Wheatfields - Thurston |
| Garden waste (brown bin) |
Walnut Tree Walk - Stowmarket (Roadworks) |
| Business waste |
Service up to date |
| Clinical waste |
Service up to date |
| Glass |
Delays to glass collections |
Report a missed collection
We are unable to make a return if:
- our bin collection advice was not followed. (For example, if you did not put the correct bin out by 6.30am)
- your bin contained non-accepted items
- black sacks left by the bin were not taken
- the bin has been refilled
- your bin was only partially emptied. Please make sure no items are lodged, or stuck in the bin, so it can be fully emptied next time
Please note that crews will log if there was a reason why they couldn't empty a bin. Dustcart camera footage may be viewed to check if the collection was actually missed, or whether the bin was out, before a return can be made.
Missed collections must be reported to us within two working days of it being missed.
Report a missed collection
Once you've submitted your report, please continue to leave your bin out and we will aim to make a return within five working days.
We will only contact you if we need further information, or the crew recorded a reason as to why the bin was not emptied.
How we use your information
If you would like to know how our Waste Services team use any personal information you provide us, please read our privacy notice.
