Please wait until 5.30pm on your collection day to report a missed collection.
We collect more than 100,000 bins across the districts every week.
Sometimes, collections can be delayed due to dustcart breakdowns or crew sickness. Or, the bins could not be accessed because of roadworks or parked vehicles.
Delayed collections
The table below details any known delays to our collection service. We update this table every working day.
If your road/area is listed, it means we are already aware that you haven't had a collection. Therefore, please do not report a missed collection.
Instead, continue to leave your bin out. We will empty it as soon as possible.
| Type of collection |
Status/delays |
| Refuse (general rubbish) |
Abbott Close - Long Melford
Acer Grove - Pinewood
Acorn Close - Pinewood
Angel Lane - Glemsford
Ashton Close - Ipswich
Back Lane - Copdock And Washbrook
Bergholt Road - Brantham
Brightlands Close - Sproughton
Bull Lane - Long Melford
Buttercup Close - Pinewood
Cavendish Lane - Glemsford
Chadburn Road - Long Melford
Chapel Lane - Copdock And Washbrook
Chappell Yarde - Sproughton
Charlottes - Copdock And Washbrook
Cranmore Green - Long Melford
Cutting Street - Sproughton
Dales View - Copdock And Washbrook
Dazeleys Lane - East Bergholt
Drapery Common - Glemsford
Egremont Street - Glemsford
Felchurch Road - Sproughton
Fen View - Copdock And Washbrook
Fir Tree Rise - Pinewood
Flax Lane - Glemsford
Foxburrow Road - Sproughton
Gelding Mews - Sproughton
Gipping View Road - Sproughton
Greyhound Road - Glemsford
Harpurs Road - Glemsford
Heath Road - East Bergholt
Holdsworth Close - Glemsford
Hunts Hill - Glemsford
Lees Court - Glemsford
Lion Road - Glemsford
Lloyd Close - Sproughton
Long Pastures - Glemsford
Lower Road - Glemsford
Manningtree Road - East Bergholt
Matlock Close - Pinewood
Merrion Close - Pinewood
Mill Lane - Copdock And Washbrook
Mill Road - East Bergholt
Milnrow - Pinewood
Mottram Close - Pinewood
New Cut - Glemsford
Northfield View - Sproughton
Old Court - Long Melford
Old Garden Crescent - Sproughton
Orchard Way - Glemsford
Palmerswent Close - Long Melford
Pannels Close - Glemsford
Pear Tree Close - Glemsford
Pearsons Close - Glemsford
Pearsons Way - Copdock And Washbrook
Pheasant Rise - Copdock And Washbrook
Poplar Lane - Sproughton
Pye Mews - Sproughton
Radford Drive - Glemsford
Sampson Drive - Long Melford
School Hill - Copdock And Washbrook
Shotley Close - Pinewood
Skates Hill - Glemsford
Sprites Lane - Pinewood
Stour Close - Glemsford
Straight Road - East Bergholt
Strickland Close - Copdock And Washbrook
Swan Hill - Copdock And Washbrook
The Croft - Glemsford
The Marvens - Copdock And Washbrook
The Old Orchard - Glemsford
The Seabrooks - Glemsford
The Street - Copdock And Washbrook
Tye Green - Glemsford
Tye Green Paddock - Glemsford
Vale View Road - Sproughton
Weavers Drive - Glemsford
Whights Corner - Copdock And Washbrook
Wilmslow Drive - Pinewood
|
| Recycling |
Chapel Lane - Great Blakenham (Roadworks)
|
| Garden waste (brown bin) |
Service up to date
|
| Business waste |
Delays to business waste collections
|
| Clinical waste |
Service up to date
|
| Glass |
Service up to date
|
Report a missed collection
We are unable to make a return if:
- our bin collection advice was not followed. (For example, if you did not put the correct bin out by 6.30am)
- your bin contained non-accepted items
- black sacks left by the bin were not taken
- the bin has been refilled
- your bin was only partially emptied. Please make sure no items are lodged, or stuck in the bin, so it can be fully emptied next time
Please note that crews will log if there was a reason why they couldn't empty a bin. Dustcart camera footage may be viewed to check if the collection was actually missed, or whether the bin was out, before a return can be made.
Missed collections must be reported to us within two working days of it being missed.
Report a missed collection
Once you've submitted your report, please continue to leave your bin out and we will aim to make a return within five working days.
We will only contact you if we need further information, or the crew recorded a reason as to why the bin was not emptied.
How we use your information
If you would like to know how our Waste Services team use any personal information you provide us, please read our privacy notice.
